AT&T Unable to find IMEI number in their system?

Discussion in 'iPhone' started by Keeky, Sep 29, 2013.

  1. Keeky macrumors newbie

    Sep 19, 2013

    So our family upgraded to the iPhone 5s and we have sold two of our old AT&T iPhone 4s' without any trouble. I wanted to unlock the last one through AT&T but when I give them the IMEI number, they say that they cannot find it in their system.

    A few things:
    - We did complete our two year contract
    - We are the original owners of the phones
    - We bought them at the Apple store

    I have tried to find a solution to the problem but have only found that other people with the similar problem are told by AT&T to go to Apple and once they do, are then told by Apple to go to AT&T because it IS an AT&T locked phone :(

    Has anyone been able to remedy a similar situation?

    Thanks in advance :)
  2. Beezy253 macrumors 6502

    Sep 19, 2013
    Tacoma, WA
    Have you ever had the phone replaced by Apple? (Sometimes their System doesn't update IMEI numbers correctly)

    IMO, it's not even worth the time/energy dealing with AT&T, TRUST ME.

    You're better off going to, and paying $1.99 for the Factory Unlock service.

    You also might want to go to and make sure under "Country Purchased", it says United States, before you contact for unlocking service.

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