Carrier AT&T Upgrade Fee Waived (FAN)

Discussion in 'iPhone' started by DirtySocks85, Sep 13, 2014.

  1. DirtySocks85 macrumors 65816

    DirtySocks85

    Joined:
    Mar 12, 2009
    Location:
    Wichita, KS
    #1
    Just wanted to let everyone know that I was able to successfully able to get AT&T to credit me for the $40 activation fee by an online CSR named Fernando that was very emoji happy.

    I'm not sure how easy/difficult this is if you're not on a FAN account, but I didn't even know if my FAN waived the fee, but I went to their online chat and put my issue as:

    "I recently pre-ordered an iPhone 6 and there was a mandatory item for a $40 One Time Upgrade Fee listed on the bill. I was under the impression that my FAN discount waived that fee."

    The chat is posted in the screenshots below:
     

    Attached Files:

  2. 12vElectronics macrumors 68040

    12vElectronics

    Joined:
    Jul 19, 2013
    Location:
    California
    #2
    I'm going to try. If they don't waive it, no big deal. I knew I was going to get charged going into it.
     
  3. mtneer macrumors 68020

    mtneer

    Joined:
    Sep 15, 2012
    #3
    Even if the first CSR doesn't give it to you, try again. Last time I got turned down when I called immediately after per order. I called after a month when they actually billed it and a different CSR gave me $36 back.
     
  4. infam0uz macrumors regular

    infam0uz

    Joined:
    Mar 11, 2011
    Location:
    Pensacola, Florida
    #4
    Most of these chat i get are asses.. but you got a good one. Your one lucky dude!
     
  5. 12vElectronics macrumors 68040

    12vElectronics

    Joined:
    Jul 19, 2013
    Location:
    California
    #5
    Ya i'll try with a few. Thanks
     
  6. walds11 macrumors 6502a

    Joined:
    May 30, 2010
    Location:
    Philly, PA
    #6
    Nice job! The $40 fee hit your account already???
     
  7. DirtySocks85 thread starter macrumors 65816

    DirtySocks85

    Joined:
    Mar 12, 2009
    Location:
    Wichita, KS
    #7
    Nope. I just knew it was going to. Looks like both the fee and the credit should hit in the next billing cycle and cancel each other out. :cool:
     
  8. walds11 macrumors 6502a

    Joined:
    May 30, 2010
    Location:
    Philly, PA
    #8
    I just hit the chat. Credit given, all good!

     
  9. ZBoater macrumors G3

    ZBoater

    Joined:
    Jul 2, 2007
    Location:
    Sunny Florida
    #9
    That's one of the perks of SOME FAN accounts.
     
  10. Primus84 macrumors 6502

    Joined:
    Jul 21, 2005
    Location:
    UK
    #10
    Still cannot believe US carriers charge an upgrade admin fee.
     
  11. Raphael96 macrumors member

    Joined:
    Jun 21, 2010
    #11
    I just got the upgrade fee waived. Thanks for the suggestion!
     
  12. tigres macrumors 68040

    tigres

    Joined:
    Aug 31, 2007
    Location:
    Land of the Free-Waiting for Term Limits
    #12
    OP is right. Most FAN discounts waive this. What Is BS however is that every year I have to call and tell them they were not supposed to charge me.

    They are crooks for this bs.
    I am sure that many do not catch it or don't even know, even though it is in the agreement.
     
  13. mtneer macrumors 68020

    mtneer

    Joined:
    Sep 15, 2012
    #13
    Why would they do that? It's free money for tforthcoming those who don't notice, don't care or are too scared to contest a CSR. :rolleyes:
     
  14. mateen110 macrumors regular

    Joined:
    Jun 19, 2010
    #14
    Most FAN accounts never even get charged, if they are, its an easy call to get it waived. or just call retentions and they'll credit your account $40
     
  15. tigres macrumors 68040

    tigres

    Joined:
    Aug 31, 2007
    Location:
    Land of the Free-Waiting for Term Limits
    #15
    Because it's not supposed to be charged. Am I missing something with your question. It's in the damn agreement they drafted.

    So you ignore store pricing and just pay what the register rings too?
     
  16. TroyBoy30 macrumors 68000

    TroyBoy30

    Joined:
    Jun 9, 2009
    Location:
    Atlanta GA
  17. ZBoater macrumors G3

    ZBoater

    Joined:
    Jul 2, 2007
    Location:
    Sunny Florida
    #17
    That's IF the FAN discount includes waived activation. Not all FAN accounts do.
     
  18. Rugburn macrumors member

    Joined:
    Sep 10, 2014
    #18
    Not all FAN accounts waive the fee. My dad's FAN waives it, mine does not. If the OP's FAN is supposed to waive it (as the transcript suggests) then of course there was no problem.

    Nonetheless, last year I called/chatted until I found a rep that would give me a "one time" refund :roll eyes:

    ****

    I think everyone should try to get the fee waived. No harm in trying. But I do think it will be harder this year, now that ATT lists waiving the fee as a key benefit to the NEXT program.

    If they just waive $40 fees freely to contract plan customers, then it negates one key selling point to get folks on the NEXT plan. I have a feeling that chats/calls will heavily pressure folks onto NEXT if they complain about the $40 upgrade fee.

    When I decide which plan works for me, I do the math on the contract plan vs NEXT (including all fees!) and I pick the one that suits me best.

    You too, have a choice. Next or 2yr contract. Do the math and decide which plan is right for you. But fully expect ATT to stick to that $40 upgrade fee if you choose the contract (unless of course your particular FAN waives it)
     
  19. terraphantm macrumors 68040

    Joined:
    Jun 27, 2009
    Location:
    Pennsylvania
    #19
    Is there an easy way for me to check the perks of my FAN?
     
  20. sluggozmom macrumors 6502

    sluggozmom

    Joined:
    Sep 13, 2011
    Location:
    Massachusetts
    #20
    Just got my fee waived... Thanks for the reminder!
    It took about 20 minutes and 2 agents
     
  21. The Flying Kite macrumors regular

    Joined:
    Jun 7, 2012
    #21
    Well how optimistic of him. :confused:
     
  22. walds11 macrumors 6502a

    Joined:
    May 30, 2010
    Location:
    Philly, PA
    #22
    I know for a fact that my FAN discount used to include waived upgrade fees, but not the past few years as the fee hit my account. I just call or hit the chat and get it credited back.
     
  23. pooleman Suspended

    pooleman

    Joined:
    Jan 11, 2012
    Location:
    Eastern CT
    #23
    What is a fan account?
     
  24. Avenger macrumors 6502

    Joined:
    Sep 20, 2007
    #24
    From my many years of doing this, I have learned that they can't really waive the fee until a bill is generated with the fee on it. Has something changed? I don't even bother until the next bill comes.
     
  25. famoussasjohn macrumors 6502a

    famoussasjohn

    Joined:
    Jul 7, 2010
    #25
    Saw that and laughed.
     

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