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AT&T upgrade fee

G

Gooberton

macrumors 65816
Original poster
Jun 20, 2010
1,280
672
So I'm finally up for an upgrade and want the 6+
I check my eligibility and it says congrats your eligible for NEXT or.. 2 year service upgrade plus 40 DOLLAR UPGRADE FEE . I mean wtf 40 dollars to upgrade after I just waited 2 years and have been a customer for 6 years?!
 
Last edited by a moderator:
There has always been an upgrade fee, is this your first time upgrading a phone with them in 6 years?
 
Many have been successful in getting it waived if they complain loudly enough and threaten to leave for another carrier... or you can pay it and move on with your life
 
This is a mega corporation and there's always been an upgrade fee. It probably used to be like $10-$20 so you never cared or noticed, but now it's $40. Yes it does suck, but it is what it is. If you don't like their fees or services, switch over to someone else. You're not special in their eyes.
 
its been 38 dollars at least since the 3GS

As for getting it waived if you complain enough my personal experience is that since the NEXT plan came out it is nearly impossible to get the fee waived.
 
Gooberton said:
So I'm finally up for an upgrade and want the 6+
I check my eligibility and it says congrats your eligible for NEXT or.. 2 year service upgrade plus 40 DOLLAR UPGRADE FEE . I mean wtf 40 dollars to upgrade after I just waited 2 years and have been a customer for 6 years?!
Click to expand...

I'm switching over to AT&T Next .... Just think it's a better deal once I understood it. Just coming off my last 2 year agreement now.
 
inthecup said:
I'm switching over to AT&T Next .... Just think it's a better deal once I understood it. Just coming off my last 2 year agreement now.
Click to expand...
Why do you think it's a a better deal? Do you not have a grandfathered unlimited data plan or do you just not use much data?
 
MacDawg said:
Many have been successful in getting it waived if they complain loudly enough and threaten to leave for another carrier... or you can pay it and move on with your life
Click to expand...

You don't even have to get loud anymore most of the time. My wife and I have separate accounts. Last time we upgraded I got on online chat for both lines and simply asked for the fees to be waived. They credited both bills for the fee.
 
I have unlimited data so NEXT will cancel that I assume?
Also if I DID do next can you pay "towards" the phone to lower your next payment it do you have to just pay toward the whole bill ahead of time ?
 
Reminisce32 said:
Why do you think it's a a better deal? Do you not have a grandfathered unlimited data plan or do you just not use much data?
Click to expand...

No I do not have grandfathered data ... I have 10GB family with 2 phones ... So I pay $15 charge per phone instead of the $40 pet phone that the NEW contracts charge ... Saves me $50 a month.
 
I have never paid the upgrade fee. I have a family plan with 3 iphones on it and I have succesfully had AT&T waive the upgrade fee on all 3 each time we have upgraded to new iphones.

Just call and talk to a rep. Tell them you have been a loyal customer for X number of years and that you would like for them to waive the fee.

If the first rep doesn't do it, just call back and talk with someone else. I've usually had all 3 waived with about 10 minutes of work.
 
I hate those fees. You already locked me in for another 2 years, WTF is the fee. No matter how you dress it, A Total Turd (ATT) will always smell. I'm switching to Tmobile, no tax, no 911 fees, no FCC tax, $30 every month unlimited data and text.

And no, I don't work for Tmobile. Have been an ATT customer for over 14 years. And this would be my last.
 
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