So I canceled my AT&T iPhone in favor of a Verizon one to get better voice coverage but I do miss the data speed so I decided to get an AT&T iPad 2. I called them tonight to inquire about lowering or canceling my ETF if I activated new iPad service and the agent went and talked to his manager and the manager said that it would not be a problem I just have to talk to the activations department so I will call them tomorrow and find out what will happen.
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AT&T Very Desperate or Very Smart?
- Thread starter MallCop
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I've always had good customer service from AT&T. Whenever I have called complaining about the slowness of my data service, I always got a credit on my next bill. But the biggest thing that made me happy with AT&T is I got the deposit that I had to pay to go from prepaid to postpaid back a month early. I had landline with Verizon four years ago and they never had good customer service.
I think their data service is the best but the voice was lacking in my area. I would have stayed since voice isnt that big of a deal for me but switching to verizon allowed me to go on a family plan and pay much less for my service each month.
And I agree that this is great business practice and they will gain me as a long time customer. I guess the figure the $265 now isnt worth the potential thousands over time is I reactivated an iphone.
I agree Verizon's customer service is horrible but I guess thats what you get for them being a monopoly in many areas.
I've always had good service like this from AT&T.
During the same time frame (ten yrs) I've also been with Verizon. I have nothing bad to say, the only difference I've experienced is Verizon tends to be more expensive and pushes hard to sell you V-Cast apps & services.
I have Android phones on both networks. AT&T has faster data/Internet service, whereas Verizon is noticeably slower. Still reliable yet slow. Overall they both do a good job, just different which is to be expected.