AT&T Very Desperate or Very Smart?

Discussion in 'iPad' started by MallCop, Mar 6, 2011.

  1. MallCop macrumors 6502

    Joined:
    Jan 7, 2011
    #1
    So I canceled my AT&T iPhone in favor of a Verizon one to get better voice coverage but I do miss the data speed so I decided to get an AT&T iPad 2. I called them tonight to inquire about lowering or canceling my ETF if I activated new iPad service and the agent went and talked to his manager and the manager said that it would not be a problem I just have to talk to the activations department so I will call them tomorrow and find out what will happen.
     
  2. darngooddesign macrumors G3

    Joined:
    Jul 4, 2007
    Location:
    Atlanta, GA
    #2
    Actually it just sounds like good old fashioned customer service.
     
  3. nmills macrumors regular

    Joined:
    May 12, 2009
    #3
    +1
     
  4. Dr Kevorkian94 macrumors 68020

    Joined:
    Jun 9, 2009
    Location:
    SI, NY
  5. nmills macrumors regular

    Joined:
    May 12, 2009
    #5
    Maybe I'm in the minority, but ive had nothing but great service from ATT!
     
  6. Tailpike1153 macrumors 6502a

    Tailpike1153

    Joined:
    Aug 31, 2004
    Location:
    Bellevue, WA
    #6
    Agreed. Sounds like good business. Lose an iPhone. Gain an iPad.
     
  7. engelke2010 macrumors 6502a

    Joined:
    Mar 28, 2010
    #7
    I've always had good customer service from AT&T. Whenever I have called complaining about the slowness of my data service, I always got a credit on my next bill. But the biggest thing that made me happy with AT&T is I got the deposit that I had to pay to go from prepaid to postpaid back a month early. I had landline with Verizon four years ago and they never had good customer service.
     
  8. MallCop thread starter macrumors 6502

    Joined:
    Jan 7, 2011
    #8
    I think their data service is the best but the voice was lacking in my area. I would have stayed since voice isnt that big of a deal for me but switching to verizon allowed me to go on a family plan and pay much less for my service each month.

    And I agree that this is great business practice and they will gain me as a long time customer. I guess the figure the $265 now isnt worth the potential thousands over time is I reactivated an iphone.
     
  9. MallCop thread starter macrumors 6502

    Joined:
    Jan 7, 2011
    #9

    I agree Verizon's customer service is horrible but I guess thats what you get for them being a monopoly in many areas.
     
  10. zenio macrumors 6502

    Joined:
    Feb 2, 2011
    #10
    I've always had good service like this from AT&T.

    During the same time frame (ten yrs) I've also been with Verizon. I have nothing bad to say, the only difference I've experienced is Verizon tends to be more expensive and pushes hard to sell you V-Cast apps & services.

    I have Android phones on both networks. AT&T has faster data/Internet service, whereas Verizon is noticeably slower. Still reliable yet slow. Overall they both do a good job, just different which is to be expected.
     

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