AT&T will remove $25 activation fee if you ask them

[AppleFan360]

I've been an AT&T customer for a long time and managed to get two LTE Apple Watches on launch day.

Go the bill this month and noticed the $25 activation fee for each watch. Got on chat with AT&T and asked them nicely to remove the activation fee for both watches because of my history with them and never missing paying a bill.

Basically it worked. Got a $50 credit on my bill. Doing this isn't anything new but thought I would post a reminder here if you wanted to give it a try. Hey, $50 credit for about 15 minutes of text chatting? Worth it to me.

 

[deeddawg]

FYI

Apple Watch Series 3: LTE Plan Prices on Verizon, AT&T, Sprint, T-Mobile, Bell, EE, and Deutsche Telekom

AT&T has announced that customers can add an Apple Watch to an eligible plan for $10 per month. AT&T is offering a $25 activation fee credit, and a $30 service credit for adding an Apple Watch, within three bills. The watch and iPhone share the same phone number via AT&T's NumberSync feature.

 

[phillytx]

I've been an AT&T customer for a long time and managed to get two LTE Apple Watches on launch day.

Go the bill this month and noticed the $25 activation fee for each watch. Got on chat with AT&T and asked them nicely to remove the activation fee for both watches because of my history with them and never missing paying a bill.

Basically it worked. Got a $50 credit on my bill. Doing this isn't anything new but thought I would post a reminder here if you wanted to give it a try. Hey, $50 credit for about 15 minutes of text chatting? Worth it to me.

[doublepost=1509027904][/doublepost]Thanks for this idea! I just "chatted" with AT&T and received a $20 for my one Apple Watch 3 activation. Yippee!

 

[BrianSoCal]

I am in chat with them and they are telling me no, it'll come after 3 billing cycles. Booooo

 

[AppleFan360]

FYI

Apple Watch Series 3: LTE Plan Prices on Verizon, AT&T, Sprint, T-Mobile, Bell, EE, and Deutsche Telekom

AT&T has announced that customers can add an Apple Watch to an eligible plan for $10 per month. AT&T is offering a $25 activation fee credit, and a $30 service credit for adding an Apple Watch, within three bills. The watch and iPhone share the same phone number via AT&T's NumberSync feature.

This is true but I figured it couldn't hurt to ask to get the credit early. I could easily forget about it.

 

[deeddawg]

I could easily forget about it.

I tend not to forget about money I have coming.

Mostly I was posting it in case anyone had missed the program, so while in chat they could ensure they also would get credits for the first three months.

 

[gtg465x]

When I went through the set up process, it said $55 would be credited to my account at some point, which would include the $25 activation fee and 3 months worth of $10 service.

 

[BrianSoCal]

When I went through the set up process, it said $55 would be credited to my account at some point, which would include the $25 activation fee and 3 months worth of $10 service.

That's correct, I tried to see if they'd take the $25 off my first bill but no dice.

 

[AppleFan360]

That's correct, I tried to see if they'd take the $25 off my first bill but no dice.

Sounds like a case of CSR roulette. Funny how sometimes it works and sometimes it doesn't.

 

[Pascal325]

Sounds like a case of CSR roulette. Funny how sometimes it works and sometimes it doesn't.

Yep, lets just say I talked to 10 different REPs and Managers to fix a billing issue they messed up over the last two days. Only one knew how to do it and fixed it in 5 minutes, but it took 2 days of calling and 10 reps for it to be done. I hate AT&T.

 

[Senfinger]

Yep fine print states they have up to three months to credit back all of that = ) Matter of time...

 

[ScottC7]

I just got the $30 (3 months x $10) credit, but I still don't see the $25 activation fee. If I'm not mistaken, the bill I just received is the third one with an Apple Watch charge, and I don't see that credit on any of them. Has anyone else seen the same thing? I'm going to call AT&T but thought I'd check here, first.

 

[dave006]

Hey @ScottC7 were you actually charged the $25 Activation fee? There is no $25 Credit if you were not charged it in the first place. It should have been on your first bill that included your watch.

There are plans that waive all new activations, part of the Signature Program.

Dave

 

[ScottC7]

Hey @ScottC7 were you actually charged the $25 Activation fee? There is no $25 Credit if you were not charged it in the first place. It should have been on your first bill that included your watch.

There are plans that waive all new activations, part of the Signature Program.

Dave

@dave006, thanks for that thought! I went back and reviewed my first bill with the Apple Watch on it, and sure enough, I was charged the activation fee.

I'll have to give them a call on Monday and sort it out. It's always so much fun dealing with their customer service department; I'm sure it'll be a blast.

 

[Caviar_X]

Update?

 

[dave006]

I got all my credits: $25 Activation, 3 months of $10 access and even a credit for the Government taxes and fees on my last bill.

Dave

 

[Caviar_X]

thnx

 

[MiamiC70]

WTF is there an “activation” fee at all on any device? Complete scam.

 

[dave006]

Because many of the cellular carriers collude to get any money that they can get us as customers to pay.

Dave