AppleFan360

macrumors 68020
Original poster
Jan 26, 2008
2,200
690
I've been an AT&T customer for a long time and managed to get two LTE Apple Watches on launch day.

Go the bill this month and noticed the $25 activation fee for each watch. Got on chat with AT&T and asked them nicely to remove the activation fee for both watches because of my history with them and never missing paying a bill.

Basically it worked. Got a $50 credit on my bill. Doing this isn't anything new but thought I would post a reminder here if you wanted to give it a try. Hey, $50 credit for about 15 minutes of text chatting? Worth it to me.
 
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phillytx

macrumors newbie
Sep 12, 2016
7
0
Austin, TX
I've been an AT&T customer for a long time and managed to get two LTE Apple Watches on launch day.

Go the bill this month and noticed the $25 activation fee for each watch. Got on chat with AT&T and asked them nicely to remove the activation fee for both watches because of my history with them and never missing paying a bill.

Basically it worked. Got a $50 credit on my bill. Doing this isn't anything new but thought I would post a reminder here if you wanted to give it a try. Hey, $50 credit for about 15 minutes of text chatting? Worth it to me.
[doublepost=1509027904][/doublepost]Thanks for this idea! I just "chatted" with AT&T and received a $20 for my one Apple Watch 3 activation. Yippee!
 

AppleFan360

macrumors 68020
Original poster
Jan 26, 2008
2,200
690
FYI

Apple Watch Series 3: LTE Plan Prices on Verizon, AT&T, Sprint, T-Mobile, Bell, EE, and Deutsche Telekom

AT&T has announced that customers can add an Apple Watch to an eligible plan for $10 per month. AT&T is offering a $25 activation fee credit, and a $30 service credit for adding an Apple Watch, within three bills. The watch and iPhone share the same phone number via AT&T's NumberSync feature.

This is true but I figured it couldn't hurt to ask to get the credit early. I could easily forget about it.
 

gtg465x

macrumors 6502a
Sep 12, 2016
601
607
When I went through the set up process, it said $55 would be credited to my account at some point, which would include the $25 activation fee and 3 months worth of $10 service.
 
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BrianSoCal

macrumors 6502
Oct 16, 2011
487
236
Houston, TX
When I went through the set up process, it said $55 would be credited to my account at some point, which would include the $25 activation fee and 3 months worth of $10 service.

That's correct, I tried to see if they'd take the $25 off my first bill but no dice.
 

Pascal325

Suspended
Oct 24, 2017
124
106
Sounds like a case of CSR roulette. Funny how sometimes it works and sometimes it doesn't.
Yep, lets just say I talked to 10 different REPs and Managers to fix a billing issue they messed up over the last two days. Only one knew how to do it and fixed it in 5 minutes, but it took 2 days of calling and 10 reps for it to be done. I hate AT&T.
 
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Senfinger

macrumors regular
Sep 24, 2017
121
36
Yep fine print states they have up to three months to credit back all of that = ) Matter of time...
 

ScottC7

macrumors 6502
Apr 20, 2008
283
379
Orbiting Planet Apple
I just got the $30 (3 months x $10) credit, but I still don't see the $25 activation fee. If I'm not mistaken, the bill I just received is the third one with an Apple Watch charge, and I don't see that credit on any of them. Has anyone else seen the same thing? I'm going to call AT&T but thought I'd check here, first.
 

dave006

Contributor
Jul 3, 2008
3,464
728
Just West of East
Hey @ScottC7 were you actually charged the $25 Activation fee? There is no $25 Credit if you were not charged it in the first place. It should have been on your first bill that included your watch.

There are plans that waive all new activations, part of the Signature Program.

Dave
 

ScottC7

macrumors 6502
Apr 20, 2008
283
379
Orbiting Planet Apple
Hey @ScottC7 were you actually charged the $25 Activation fee? There is no $25 Credit if you were not charged it in the first place. It should have been on your first bill that included your watch.

There are plans that waive all new activations, part of the Signature Program.

Dave
@dave006, thanks for that thought! I went back and reviewed my first bill with the Apple Watch on it, and sure enough, I was charged the activation fee.

Screenshot 2017-11-18 17.18.49.png


I'll have to give them a call on Monday and sort it out. It's always so much fun dealing with their customer service department; I'm sure it'll be a blast. :rolleyes:
 
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