AT&T won't activate my iPhone 4!!!

Discussion in 'iPhone' started by Phisherman81, Jun 23, 2010.

  1. Phisherman81 macrumors 6502

    Phisherman81

    Joined:
    Mar 26, 2010
    #1
    So I get my new iPhone sent to the office, cool. It arrives around 11:30 and I plug it in. Corporate blocks access to the iTunes store. Ok, so I'll just go down the street to the AT&T store. I'm sure they'll activate it for me.

    NOPE.

    The guy on the floor who I spoke to was very cool, good guy. But he said he had to ask the manager. Manager says they will not activate any new iPhones until tomorrow!! What losers. Only At&T would deny their customers activation of phones on their own network.

    Just thought I'd pass along another reason AT&T blows. Peace.
     
  2. sfwalter macrumors 68000

    sfwalter

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    Location:
    Dallas Texas
  3. fishmd macrumors 68000

    fishmd

    Joined:
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    Location:
    Sunny South Florida
  4. woosah macrumors regular

    woosah

    Joined:
    Dec 27, 2007
    Location:
    FL
    #4



    Didn't your iPhone come with activation instructions? There are also activation instructions in your confirmation email, which include an 866 AT&T number. Don't pay attention to a what a local manager says.

    The manager blows. As you found out, there's more to iPhone4 activation than connecting to iTunes. Read your emails or the paperwork that came with your iPhone4.

    Good luck
     
  5. luckychild macrumors newbie

    Joined:
    Jul 10, 2008
  6. bova80 macrumors 6502a

    Joined:
    Jul 8, 2008
    Location:
    Pittsburgh, PA
    #6
    Call 1-866-499-8008 Monday-Friday from 8:00 a.m.–9:00 p.m. Eastern Time or Saturday from 11:00 a.m.–8:00 p.m. Eastern Time to activate your phone/device. You may be asked for any of the following information:

    * Wireless Phone Number
    * AT&T Premier Order Number
    * 15 digit IMEI number
    * 20-21 digit SIM card number
     
  7. Phisherman81 thread starter macrumors 6502

    Phisherman81

    Joined:
    Mar 26, 2010
    #7
    My iPhone shipped from Apple. Just the shipping label taped in a pouch with the receipt and inside is the iPhone box. No activation instructions in the box. Everything I've read just say connect to iTunes.
     
  8. Phisherman81 thread starter macrumors 6502

    Phisherman81

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    Mar 26, 2010
  9. hwalker84 macrumors member

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    Jun 23, 2010
  10. Phisherman81 thread starter macrumors 6502

    Phisherman81

    Joined:
    Mar 26, 2010
  11. hwalker84 macrumors member

    Joined:
    Jun 23, 2010
    #11
    Damn that sucks. I just followed the prompts turned off my phone and restarted a minute later.
     
  12. DaveF macrumors 6502a

    Joined:
    Aug 29, 2007
    Location:
    NoVA
    #12
    I bet Apple won't activate for you early either. Another reason why Apple blows?

    Neither Apple nor AT&T are doing early release at the store.

    The solution is obvious: go home and activate there.
     
  13. Phisherman81 thread starter macrumors 6502

    Phisherman81

    Joined:
    Mar 26, 2010
    #13

    I didn't have time to travel to my local Apple store; I'm sure they would let me activate it.

    22 minutes and counting on hold...
     
  14. Tom G. macrumors 68000

    Tom G.

    Joined:
    Jun 16, 2009
    Location:
    Champaign/Urbana Illinois
    #14
    I activated through iTunes, one or two questions and was done. It took longer to sync with iTunes to download the phone back up then to activate.
     
  15. Phisherman81 thread starter macrumors 6502

    Phisherman81

    Joined:
    Mar 26, 2010
    #15
    AT&T rep told me I had to go through iTunes and they couldn't activate the phone for me...


    AT&FAIL
     
  16. renewed macrumors 68040

    renewed

    Joined:
    Mar 24, 2009
    Location:
    Bemalte Blumen duften nicht.
    #16
    I used this. Rebooted my iPhone and it worked.
     
  17. STEVESKI07 macrumors 68000

    STEVESKI07

    Joined:
    Jan 6, 2009
    Location:
    Washington, DC
    #17
    Did it still tell you that you have to plug into iTunes? I just activated online and it said that it should be activated within 15 minutes but could take up to as much time as 4 hours. I still see the connect to iTunes sign and that's all. Does this mean I'm not activated yet or am I going to still have to connect to iTunes even after its activated?
     
  18. Phisherman81 thread starter macrumors 6502

    Phisherman81

    Joined:
    Mar 26, 2010
    #18
    tried and got this awesome message:

    SI034: You are not required to update your IMEI number or SIM Card number at this time. Please click the Cancel button to return back to your previous screen.Please contact Customer Care at 1-800-331-0500 for assistance.


    ugh, I guess I'm waiting til tonight.
     
  19. B737 macrumors 6502a

    B737

    Joined:
    Oct 22, 2008
    Location:
    Jersey Shore
    #19
    had "no service" after activating through itunes. i went ahead and allowed the phone to sync over itunes load all music ect. took about 30 min... once it was done, still no service, i rebooted the phone, and it picked up service.

    i will say, im getting a few less bars at home than my 3GS, still digging it though...
     
  20. renewed macrumors 68040

    renewed

    Joined:
    Mar 24, 2009
    Location:
    Bemalte Blumen duften nicht.
    #20
    Exactly what I did, except I hooked it to iTunes, used that site, loaded everything on it then rebooted it and it worked.
     
  21. Mattypolitan macrumors newbie

    Joined:
    Jun 25, 2010
    #21
    I called 1-800-331-0500 and spoke to a customer care rep. She was brilliant and realized that my old sim card number or ICCID was still being used by the server. She changed it to my new ICCID found in Settings>>General>>About and it worked like a charm after I restarted my iPhone 4!
     

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