I have an ATT activation issue. Started Oct 16th trying to replace apple watch 3 with an apple watch 6. On the phone with ATT on the 16th, 19th, 22nd, 24th of October and again on Nov 4. each time 1 to 4 hours, same RESCOM0111 problem. Unpairing, pairing, cycling power on and off multiple times, same issue. Nice and polite support people. But I have no confidence in what they are telling me that the problem will ever be fixed. I have been with ATT since Cingular. 3 phones, iPad and 2 watches, only issue is the watch 6. I'll give them week or so then I have no choice, after all these years to switch to Verizon. Apparently I'm not the only apple watch 6 owner with this issue. Has anybody got this RESCOM0111 issue resolved?
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
ATT can't activate my Apple Watch 6, RESCOM0111 error
- Thread starter goletaman
- Start date
- Sort by reaction score
Since my last post:
Nov. 7th, on phone with Apple senior support for almost an hour, explained what I've been going thru. He started a support case and was going to contact ATT about it. Never heard back.
Nov. 11th went to ATT store and explained my issues, he tried to activate my Watch 6, same issue. Manager there finally removed the old watch 3 from my account to make sure it was not causing any problem. Tried again to activate the Watch 6 and could not.
The manager had mentioned he has seen this before, but only from Watch 6’s that were purchased directly from Apple. Has not seen this issue from Watch 6’s purchased thru AT&T.
Suggested I return the watch and get one specific to AT&T, and bring it in.
On Nov 22nd I purchased yet another Watch 6 directly from AT&T and took it to the ATT store and after the att store employee on the phone with ATT tech support for 45 minutes, still could not get cellular to work. Different errors this time. MSSI_INVALID_INPUT and ERR0093-WS. The support guy said he elevated the issue and that something needed to be done to fix it and that I should try it again that night and it should be resolved. It was not resolved, same errors. Tried several more times over next week and same errors.
(Just want to mention, this is not a dig at the ATT store people, they were polite, helpful and did everything they personally could do.)
From what I have been reading online about other ATT issues it does seem like nobody knows how to fix the problems. They just follow a list of stuff to try, say they elevated it, and it goes into the bit bucket. I guess I'll be returning my 3rd apple watch. I'm not going to get stuck and pay for a cellular watch with AT&T having me pay a monthly fee. So sad.
Nov. 7th, on phone with Apple senior support for almost an hour, explained what I've been going thru. He started a support case and was going to contact ATT about it. Never heard back.
Nov. 11th went to ATT store and explained my issues, he tried to activate my Watch 6, same issue. Manager there finally removed the old watch 3 from my account to make sure it was not causing any problem. Tried again to activate the Watch 6 and could not.
The manager had mentioned he has seen this before, but only from Watch 6’s that were purchased directly from Apple. Has not seen this issue from Watch 6’s purchased thru AT&T.
Suggested I return the watch and get one specific to AT&T, and bring it in.
On Nov 22nd I purchased yet another Watch 6 directly from AT&T and took it to the ATT store and after the att store employee on the phone with ATT tech support for 45 minutes, still could not get cellular to work. Different errors this time. MSSI_INVALID_INPUT and ERR0093-WS. The support guy said he elevated the issue and that something needed to be done to fix it and that I should try it again that night and it should be resolved. It was not resolved, same errors. Tried several more times over next week and same errors.
(Just want to mention, this is not a dig at the ATT store people, they were polite, helpful and did everything they personally could do.)
From what I have been reading online about other ATT issues it does seem like nobody knows how to fix the problems. They just follow a list of stuff to try, say they elevated it, and it goes into the bit bucket. I guess I'll be returning my 3rd apple watch. I'm not going to get stuck and pay for a cellular watch with AT&T having me pay a monthly fee. So sad.
Been having the same issue since 12/21. Totally ridiculus. And its been with two different watches. One purchased from ATT first. ATT suggested i return it. So i then purchased one from Apple. Same error. My wife’s worked fine on same ATT account with same login. Could a new iPhone help the issue?
Is the AT&T account in your name?
I had a similar issue when purchasing my daughter a cellular Apple Watch. I couldn’t get cellular with AT&T activated using her iCloud ID. So I erased it completely and set it up as mine. The AT&T account is in my name. Viola! AT&T was suddenly able to activate. Then I wiped it again, but kept the cellular account, and set it up under my daughter’s account.
Follow up from last Post:
Nov 30th.
Called AT&T support.
Explained the history of my issues.
Went thru the same reset, Pair and setup again, got same errors.
Someone else at AT&T said for me to turn off my watch, wait 4 hours and he will call me back.
Called back, said try it again, same errors.
He handed me off to another tech support person, account specialist had me reset again, unpair from phone. Tried to pair and kept unpairing. Turning off phone and watch for 3 minutes. Did not work, same errors.
The account specialist said to wait 24 hours something about network update? call AT&T back after 24 hours.
Same account specialist called back with a case number: CM20201130_147620695
Said the case was expedited and will be resolved within 24 hours. someone would call me back by tomorrow.
Dec 1st.
Of course, no call back still does not work.
Dec 2nd.
Called AT&T, this time he just said they are working on it. So the 24 hours will be resolved must have been optimistic.
Back to AT&T store.
Dec 11,
Went to AT&T store to see if any progress has been made.
He did seem to find that the NumberSync was not on my watch 6 account. After about 2 hours , (portion on phone with AT&T support, portion on phone with AT&T Advanced support – says problem has been elevated I should hear back in 48hrs. Kudos for the effort the people at the AT&T store have put in to try and solve my problem.) I’m still getting the MSSI_INVALID_INPUT and ERR0093-WS Errors.
AT&T 611
Dec 16
Having the monthly charges removed from my bill for the watch since AT&T cannot get it to connect to their network. Would only credit the activation fee of $30, not the monthly fee.
Went online and paid off the watch 6 full amount. $525.00
AT&T tech support line
Jan 4th.
Called AT&T support. They put me through to advanced support.
Explained the history of my issues.
Went thru the same reset, Pair and setup again, got same errors.
She said noted in the case #, says this will be expedited and someone will call me in 24 to 48 hours.
(Deja Vu all over again)
Jan 6th,
No call back from AT&T.
Today I’m switching my 5 devices to Verizon!
Nov 30th.
Called AT&T support.
Explained the history of my issues.
Went thru the same reset, Pair and setup again, got same errors.
Someone else at AT&T said for me to turn off my watch, wait 4 hours and he will call me back.
Called back, said try it again, same errors.
He handed me off to another tech support person, account specialist had me reset again, unpair from phone. Tried to pair and kept unpairing. Turning off phone and watch for 3 minutes. Did not work, same errors.
The account specialist said to wait 24 hours something about network update? call AT&T back after 24 hours.
Same account specialist called back with a case number: CM20201130_147620695
Said the case was expedited and will be resolved within 24 hours. someone would call me back by tomorrow.
Dec 1st.
Of course, no call back still does not work.
Dec 2nd.
Called AT&T, this time he just said they are working on it. So the 24 hours will be resolved must have been optimistic.
Back to AT&T store.
Dec 11,
Went to AT&T store to see if any progress has been made.
He did seem to find that the NumberSync was not on my watch 6 account. After about 2 hours , (portion on phone with AT&T support, portion on phone with AT&T Advanced support – says problem has been elevated I should hear back in 48hrs. Kudos for the effort the people at the AT&T store have put in to try and solve my problem.) I’m still getting the MSSI_INVALID_INPUT and ERR0093-WS Errors.
AT&T 611
Dec 16
Having the monthly charges removed from my bill for the watch since AT&T cannot get it to connect to their network. Would only credit the activation fee of $30, not the monthly fee.
Went online and paid off the watch 6 full amount. $525.00
AT&T tech support line
Jan 4th.
Called AT&T support. They put me through to advanced support.
Explained the history of my issues.
Went thru the same reset, Pair and setup again, got same errors.
She said noted in the case #, says this will be expedited and someone will call me in 24 to 48 hours.
(Deja Vu all over again)
Jan 6th,
No call back from AT&T.
Today I’m switching my 5 devices to Verizon!