ATT iPhone 5s / Apple Store Help

[jehartley]

Hello, All.

Quick question. AT&T is where I bought my phone on launch day. They have return/exchange period of only 14 days, but Apple has a 30 day. Since I am past my 14 day at AT&T, would Apple honor a return/exchange being that it is under the 30 day period?

 

[thenumbersrbad]

my first guess would be no

basically my guess is since it didn't come from Apple's stock they can't take it back as a return. kind of like buying something at target and then trying to return it to walmart

 

[GlenK]

I bought my 5S from an AT&T store and had some issues with it. They told me at AT&T that Apple did not allow them to replace phones and to go to the Apple store.
I did and after running diagnostics on it Apple did replace it with a new 5S.
But it was only a week old.

 

[ABC5S]

No. This is why many purchase their phones through Apple to get the 30 day return policy. Carriers, except in California I've read, have a 14 day return, so you are out of luck.