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ATT is trying to give me a free phone on NEXT

R

ricktat

macrumors 68000
Original poster
Feb 18, 2013
1,937
1,770
I got my bill today and one of the 3 Iphone 6's that I bought wasn't showing up on bill for a NEXT payment. This was the first one that I purchased and even the one that I bought a week ago showed up on the bill.

Me being super nice and concerned that ATT will one day penalize me.... called ATT to tell them that my bill was too low. The disagreed and said that it wasn't. I asked how many NEXT lines that I had and they said 2 not 3.

I even called in a second time to say... Do I have NEXT on line XXX-XXXX and they said no.

The line is unable to upgrade and says it can 18 months from now that is the same time as the normal NEXT end time.

Maybe I was drunk and paid it off.
 
ricktat said:
The line is unable to upgrade and says it can 18 months from now that is the same time as the normal NEXT end time.
Click to expand...

Confused. The line is unable to be upgrade? But you did a Next program on that given line... I would assume that your eligibility would be restored if in fact AT&T didn't sign you up for the Next program.

I'm waiting on getting my bill for my iPhone I did on the Next program.
 
Ludatyk said:
Confused. The line is unable to be upgrade? But you did a Next program on that given line... I would assume that your eligibility would be restored if in fact AT&T didn't sign you up for the Next program.

I'm waiting on getting my bill for my iPhone I did on the Next program.
Click to expand...

I had 3 lines that were available for NEXT. So I did NEXT on all 3.

2 of the 3 show up on the bill.

The 3rd doesn't show on the bill but shows that it no longer eligible for an upgrade.
 
I'm in a similar situation, as I have not been billed for my iPhone 6 that I pre-ordered on the Next Plan and got on launch day. I only have a single line on the account, so I was assuming AT&T is just being slow updating accounts after all the transactions last month. My contract date does seem to be extended 20 months before I can get another upgrade, so part of their system knows I got a new phone. I expect the charges to appear on my next bill which won't be until November.
 
Bill for month 2 hit yesterday and still no NEXT bill for that line.

I have called now like 4 times to tell them to charge me:eek:

They elevated my case and say that I do owe the money... and I know I do... but still aren't charging me.
 
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