ATT next returns : phone condition.

Discussion in 'iPhone' started by Mr.Scarface, Dec 25, 2016.

  1. Mr.Scarface macrumors member

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    Jan 2, 2009
    #1
    What type of scrutiny does ATT put on the returns done for upgrades with the Next program? I'm not talking about cracked screens. They ask basic questions, but I'm curious about do they nitpick?
     
  2. Applejuiced macrumors Westmere

    Applejuiced

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    #2
    As long as everything functions and screen does not have any cracks then you should be good.
    How's your device?
     
  3. Mr.Scarface thread starter macrumors member

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    #3
    The touch id doesn't work.
     
  4. Applejuiced macrumors Westmere

    Applejuiced

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    #4
    That's a tough one.
    Most likely they won't catch it when you turn it in. Did you install a 3rd party screen?
     
  5. Mr.Scarface thread starter macrumors member

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    #5
    Yes....but the Touch Id stopped before that because of an "aggressive button pusher"...lol.
     
  6. Gathomblipoob macrumors 601

    Gathomblipoob

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    #6
    I wouldn't count on AT&T taking it back, unfortunately.
     
  7. lordofthereef macrumors G5

    lordofthereef

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    #7
    I am unsure if there is a way for them to tell that it has a third party scree. The real question is whether there is a moral obligation for the person returning it to make this known. In my eyes you are knowingly returning a faulty device, which is not what you are agreeing to when returning it. JMO.
     
  8. Applejuiced macrumors Westmere

    Applejuiced

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    #8
    I agree.
    Morally it's not right.
    Will they test it out and try to enter their own Touch ID when you hand it in to see if it works? I really doubt it.
    Could they catch it later and try to charge you for it? Not sure.
     
  9. lordofthereef macrumors G5

    lordofthereef

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    #9
    I'd say almost certainly not. You sign over the phone into their possession at that point. i know the T-Mobile rep mentioned that he would take a hit personally if he took in a broken device and didn't note it as such. I have no real idea what that means.
     
  10. Mlrollin91 macrumors G5

    Mlrollin91

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    #10
    You can't put a third party screen on a device you plan on returning under Next. It's in the T/C. Repairs must be done by Apple.
     
  11. Applejuiced macrumors Westmere

    Applejuiced

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    #11
    I hear you.
    They cant catch every single defect and as long as it looks good and touchscreen works he could get away with it.
    Not sure what the AT&T next terms are when he exchanges it for the new iPhone and if they notice it later if they would deduct it from his account.
     
  12. mikezmac macrumors 6502a

    mikezmac

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    #12
    Aggressive pushing ?
    When you go to return they will ask you to while the phone. You wont be able.
    You may get lucky but I'm doubtful. Why would you put on a third party screen? Apple has a lot of tech built into theirs.
     
  13. mikezmac macrumors 6502a

    mikezmac

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    #13
    Oh. Also if they run a diagnostic you're screwed.

    The next program is like leasing a car except you will own it if you pay it off. You just messed with their phone basically.

    You do know that under the next plan you have apple care so that if you have a problem they can replace the phone? You're supposed aggressive pushing would have been repaired by Apple.

    You scrw'd the pooch on this one.
     
  14. Mr.Scarface thread starter macrumors member

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    Jan 2, 2009
    #14
    LOL...you guys are overthinking this. I know someone who returned a iPhone a month or so ago for an upgrade and the sound wouldn't play on the returned phone. I've also upgrade iPhone 5s with replaced screens. 3rd party screens are fine.
    --- Post Merged, Dec 25, 2016 ---
    These devices get wear and tear. They are not like leased cars. ATT just wants to be able to sell them to 3rd parties for resell. These 3rd parties refurbish and resell...most likely overseas.
     
  15. Mlrollin91 macrumors G5

    Mlrollin91

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    #15
    No you have gotten lucky. Terms and conditions state it must be Apple that repairs the device and 3rd party screens void the trade in because it's not manufacturer equipment. If you done this in the past you are being dishonest.
     
  16. Mr.Scarface thread starter macrumors member

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    #16
    They don't run diagnostics....lol. They look for physical damage and if the device turns on.
    --- Post Merged, Dec 25, 2016 ---
    LOL. AT&T is an honest company. Please....like how they added mobile insurance on an upgrade i did this fall and wouldn't credit the difference when i told them their sales person did it without my permission? Come on now...
     
  17. Mlrollin91 macrumors G5

    Mlrollin91

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    #17
    So two wrongs make a right? That's not AT&Ts fault. That's the shady employees fault. If it was that big of a deal you could have contacted AT&T executives or the BBB. But stealing and lying is not how to go about it. What you are doing is morally wrong. Plain and simple.
     
  18. AppleB macrumors 6502

    AppleB

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    #18
    Honestly. If you know all the answers. Why ask the question? People are giving their opinion based on their experience.
     
  19. Relentless Power macrumors Core

    Relentless Power

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    Jul 12, 2016
    #19
    Agreed. AT&T doesn't seem very lenient with issues the OP has on returns. I also think it depends on the issue, in this case, seems like a major one.
     
  20. lakaiordie macrumors 65816

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    Jun 17, 2008
    #20
    also, 3rd party screens are easy to spot if you know what you are looking for. but i doubt a regular at&t employee knows what to look for.
     

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