AT&T : Cell Service Should Be Restored Soon
Monday, April 13, 2009 1:50:23 PM
Link:
http://tinyurl.com/ced2xs
Reported by Jacqueline Fell
ORLANDO -- AT&T said it is dealing with an outage with their cell phone system in parts of Central Florida
Most of the outages are being reported in Orlando and surrounding areas in Orange County, but News 13 has also received reports from Lake and Seminole counties.
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AT&T said the problem is affecting its 2G Edge network, so phones on the newer 3G network, such as newer model iPhones, should be good to go.
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12:55 p.m.
Service is now being restored, and AT&T said everything should be back to normal in the next 20 to 30 minutes.
When asked if customers could get a credit on their bills for the outage, spokeswoman Gretchen Schultz advised customers to call (800) ATT-2020. Schultz also said service representatives will work with them on a case-by-case basis to address their issue or concern.
One person reported their service went down around 2 a.m. Monday, while others said they noticed the outage around 6:30 or 7 a.m.
Schultz said the outage was due to an equipment issue, and that it began around 7 a.m.