ATT Numbersync Not working... (calls from other devices when phone is off)?

Discussion in 'iOS 12' started by Chandypants, Jun 5, 2018.

  1. Chandypants macrumors member


    Jun 20, 2016
    Howdy folks! I saw a thread saying WiFi calling may be turned off after the upgrade to iOS 12, when I went to turn it back on, my number sync setting (Calls on other devices) defaulted back to the “When Nearby” option and I can not get it to upgrade to the full numbersync (Make calls with your cellular account even when your iPhone is not on or connected to WiFi.)

    I have the iPhone 10 on ATT, iPad Pro 9.7 WiFi only and an Apple Watch 3 cellular.

    The Apple Watch was able to make calls when my iPhone was off, but my iPad was not.

    I attempted logging out of iCloud and then back in... logging in and out of FaceTime on both devices (iPhone, iPad) and still no luck. I think I recall something similar when the iOS 10 beta came out, but I don’t quite remember. In any case, I guess it’s not a huge deal, as I’ve only used the feature a few times, but I was wondering if anyone else was seeing the same thing?
  2. Nhott macrumors member

    Aug 5, 2014
    Same. Also if you go to Settings>Phone>Wi-Fi Calling> Update Emergency Address, then click Cancel and back to <Phone you will see that the phone settings are now repeated over and over.
  3. gwhizkids, Jun 5, 2018
    Last edited: Jun 5, 2018

    gwhizkids macrumors 68040


    Jun 21, 2013
    I wasn't sure what you meant by "repeated over and over". Now I know. The endlessly scrolling page! Bug report time!

    EDIT: Report submitted.
  4. ACECORP macrumors newbie


    Dec 18, 2018
    I got this from an AT&T executive and confirmed by an Apple exec back on 10-6-2018.

    Original post from 10-16-2018 at 10:00 AM (scroll down till you see the ACECORP Response)

    The bottom line is that IOS 12 contained an update that closed/shut down the Facetime API that was used by AT&T to facilitate NumberSync.

    As a result, AT&T NumberSync can no longer use Facetime to make voice calls over cellular on iPads.

    In response to the Facetime API closure by Apple, AT&T must develop its own phone app to be installed on IOS devices so those devices can resume making and receiving NumberSync voice calls over cellular.

    This app was unfortunately not released before Apple closed the Facetime API.

    Between now and when AT&T releases the NumberSync Phone App for iPad, there is no permanent solution to this problem unless Apple opens up the Facetime API.

    The App is expected to be released soon, but that was as of 10-16 and the AT&T exec I was able to speak to after I raised unholy cain between apple’s executive escalations team run out of Tim Cook’s office and Randall Stephenson’s office went MIA and hasn’t returned calls or responded since.

    Obviously, the exact release date cannot be guaranteed due to the nature of software development but the goal of AT&T Is to hopefully get it released within 30 days as of 10-16 — well now its 12-18 so that came and went along with the MIA AT&T exec.

    Nonetheless, once it is released, I will need to download it to my iPad and set it up in accordance with AT&T NumberSync set-up info that will be provided when the app is released.

    The AT&T exec said he will give me a call when it is released to make sure I am able to get it set up properly, so I can resume using this critically important NumberSync feature on my iPad, but like I said he went MIA and everyone involved shut down communications so either they ran into an issue and what they told me isn’t happening any time soon or they were abducted by aliens and are trapped in another galaxy. Either way we are SOL at the moment.

Share This Page