ATT orders not shipping for 14-21 days?

Discussion in 'iPhone' started by jTreu, Oct 7, 2011.

  1. jTreu macrumors 6502

    May 20, 2006
    I pre-ordered through ATT and got this in the confirmation email :

    please tell me that's a mistake.

    I will blow my brains out if I have to use my POS iPhone 3G for another month.
  2. Kflik macrumors member

    Mar 29, 2011
    im afraid not.

    i ordered mine early this morning and will be receiving on the 14th, and it still says delivered by the 14th.

    i ordered two others when i added two lines (did this about an hour ago, 1:00 PM est.) and was told delivery has been stretched to 1-3 weeks by the AT&T rep.

    he did tell me if i just go friday morning they are expecting about 4 times the amount of iPhone 4's they got last year and this rollout is supposed to be the fastest yet (as tim cook said in keynote as well).

    so i actually canceled that order and will just be going to the store for the other two phones!
  3. jTreu thread starter macrumors 6502

    May 20, 2006
    wow, this is some kind of sick joke. spent about 4 hours this morning trying to get my preorder in due to different shipping/billing addresses and it was now most likely all a waste of time because I won't even get the phone any time soon.
  4. Kflik macrumors member

    Mar 29, 2011
    i as well spent HOURS with the slowed apple site and AT&T's complete breakdown. I was able to get a reservation when I finally went through apple at about 5:00 AM, this was after being on at 3:00 AM trying both AT&T and APPLE for two hours.

    AT&T would not even allow me to sign onto my account and completely shut me out, finally got lucky and apple gave me this reservation where they noted that I was there at a specific time, and when they resolve their problem with AT&T (I'm thinking it was an eligibility check problem, their systems were overloaded with them and apple couldn't communicate with them) when they finally were able to they sent me an email that gave me instructions to order.

    I was not so lucky when i tried to add two lines at 6:00 AM then later was told to call back at 8:00 AM then 11:00 AM then finally 1:00 PM where i was told about the 1-3 weeks shipping.

  5. simply stunning macrumors regular

    Oct 26, 2010
    I would give AT&T a call tomorrow once things have died down a little, and see what they say.

    Here is what mine said. I finished up my order at about 4:45 on AT&T site after trying on Apple for about an hour.

    "Thank you for your recent order! Your iPhone has been reserved. Your order is expected to be delivered on 10/14/11*. You will receive a confirmation email when your order is ready to ship. "
  6. jTreu thread starter macrumors 6502

    May 20, 2006
    it's amazing, you'd think they would figure out a process to handle this by now. I actually had to drive to the ATT store because the reps kept hanging up on me after I held on the line.
  7. haticK macrumors 6502a


    Jun 11, 2011
    New York
    Pretty funny because on Verizon it literally took less than 5 minutes and there was no website lag. I was even able to get through to someone on live chat.
  8. Stealthipad macrumors 68040


    Apr 30, 2010
    What time did you get through and get your order placed?

    It sounds like AT&T only had a limited number to sell and then new stock will have to come in. If you did not get your order in early, I can see you falling in the waiting for more stock mode.

  9. OneMike macrumors 603


    Oct 19, 2005
    I think the confusion here is people who ordered online at vs people went into the AT&T store to order in persion.

    Seems online orders are showing 10/14, but in store are showing weeks later.
  10. jtp098 macrumors 6502a

    Apr 19, 2010
    This is why i tell everyone to order from apple. They supply the device they have the most inventory..
  11. edk99 macrumors 6502a

    May 27, 2009
    What time did you place your order?

    I ordered mine at 7am Eastern time and got an email that it will be delivered on the 14th.
  12. jTreu thread starter macrumors 6502

    May 20, 2006

    I tried that, ATT made it impossible because the would only let Apple ship to the billing address. I'm at college away from home so that's not possible.

    It's really pissing me off, I got up at 3AM to try and place a preorder right away through Apple and couldn't do that due to the ATT shipping policy, then I got jerked around by ATT for hours from 9:30 to 12. Finally gave up and drove to the store, they put my order in and told me delivery on the 14th. Now after all that I won't even get it on the 14th. this is insane.
  13. bpeeps macrumors 68030


    May 6, 2011
    If you decide to blow your brains out, can you send me your 4S before? Thanks.
  14. Jett0516 macrumors 6502a


    Mar 5, 2010
    could you cancel the pre-order?

    I would cancel it and just wait til next friday to buy it.
  15. maximus96 macrumors 6502a


    Sep 25, 2007
    only good for single-phone purchases, they ask you to go into the store for multi-line family plan...
  16. jTreu thread starter macrumors 6502

    May 20, 2006

    I think I'm gonna wait until the 14th and try best buy and ATT stores to see if I can just buy one that day and then cancel the preorder. I'm done trying calling/driving to ATT for today.
  17. Stealthipad macrumors 68040


    Apr 30, 2010
    The problem is the store is not using the same inventory as the Internet. They are two separate entities!
  18. jtp098 macrumors 6502a

    Apr 19, 2010
    I know how you feel. I got up too. Then I gave up and at 6:30 tried again and it worked super smooth..

    least it's not HP
  19. tbayrgs macrumors 603


    Jul 5, 2009
    Why didn't you just change your billing address with AT&T temporarily? My wife was in the same position (billing address is billing off for her medical groiuo) so I just logged into AT&T's website, changed the billing address and then processed my preorder with no issues. Once the iPhone arrives in a week, I'll change the address back.
  20. uofawildcats96 macrumors member

    Jun 4, 2009
    this may be a really stupid question, but how do you cancel an AT&T order? thanks
  21. jTreu thread starter macrumors 6502

    May 20, 2006
    I'm on a family plan. I needed to order 2 phones, one shipped to me at school and one shipped to my sister at her school so that wasn't an option.
  22. cdinca macrumors 6502

    Jun 13, 2007
    Just as an FYI...I just made 2 separate orders...worked fine.
  23. protobiont macrumors 6502a

    Jul 6, 2010
    just to add fuel to the fire; I was just on the phone with an ATT support person. I was verifying that my shipping address was correct (since my conf email had an old address listed), when we were finished I asked when I could expect to receive the phone. She said "the iPhone 4s will not be available until the 14th and you can expect an email about shipping status on that day".

    Take it with a grain of salt, as she was almost certainly in a foreign call center and sounded a little confused when I followed that with, "so I shouldn't expect to get my phone on the 14th"?

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