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ATT Phone Rep says i'm not eligible..

C

chrismac00

macrumors 6502a
Original poster
Dec 17, 2007
598
2
Well today i was checking the time on my iPhone and a bucket of water was underneath and i thought that i put my iPhone back into my pocket but it fell into the bucket of water. It is almost dead and the sensor is red, so I can't get it fixed for free. I still have the iPhone plans in my bill and it is still activated, I can only text because it does not let me go to the home screen. I think I am eligible and even for the $199 price. And I called ATT and this lady put me on hold for about 15 minutes and first she said I was eligible and then she put me on hold for 5 minutes again and said I wasn't.

Can anyone help me?
 
I thought previous iPhone owners are eligible for the iPhone 3G Contract pricing.
 
Wirelessly posted (iPhone: Mozilla/5.0 (iPhone; U; CPU like Mac OS X; en) AppleWebKit/420.1 (KHTML, like Gecko) Version/3.0 Mobile/4A102 Safari/419.3)

You should be eligible because current iPhone owners are suppose to be eligible.
 
Wirelessly posted (iPhone: Mozilla/5.0 (iPhone; U; CPU like Mac OS X; en) AppleWebKit/420.1 (KHTML, like Gecko) Version/3.0 Mobile/4A102 Safari/419.3)

chrismac00 said:
aosman said:
I thought previous iPhone owners are eligible for the iPhone 3G Contract pricing.
Click to expand...

Is that the price I pay directly at the store? The $199 or $299?
Click to expand...

Those are the contract prices indeed.
 
It doesn't matter if you're iPhone is functional or not, it's not like you're trading it in. You're qualified for the $199/$299 pricing.

Don't stand above buckets of water IMO. :p ;)
 
apfhex said:
It doesn't matter if you're iPhone is functional or not, it's not like you're trading it in. You're qualified for the $199/$299 pricing.

Don't stand above buckets of water IMO. :p ;)
Click to expand...

Haha..but now..this story has changed. I left my iPhone drying outside and before I put it to dry I noticed the water sensor was RED and it turned white again. I'm gonna try to send it to Apple to get it fixed. :D
 
chrismac00 said:
Haha..but now..this story has changed. I left my iPhone drying outside and before I put it to dry I noticed the water sensor was RED and it turned white again. I'm gonna try to send it to Apple to get it fixed. :D
Click to expand...


Not a very effective water sensor, eh?
 
Putting aside that all iPhone owners are eligible... which I find is bull... but consider this:

Did you have a subsidized phone prior to the iPhone? If so, upgrade eligibility is still based off your last subsidized phone despite buying an iPhone in between. So for an example, say you had 12 months left for eligibility after a phone that was bought near a year ago at a discount, then you bought the first iPhone. That 12 months would still be counting to the next equipment discount, it wasn't suppose to be reset after the iPhone. For the sake of argument, if that was 6 months ago, you'd still have 6 months left.

Maybe the ATT rep was going by that type of thinking and didn't know any better. At the moment, until launch, no one there seems to have the final answer. Some are going by how the first iphone rules work, some go by that early memo, it's just to washy right now. So take what ever they say with a grain of salt for now.
 
The problem is you can ask 10 different people one question and get 10 different answers. You might he better off waiting until July 11th to get the answer.
 
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