Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

ATT Rep says New iPhone available for sale TODAY

T

timfanelli

macrumors newbie
Original poster
Jun 7, 2010
9
0
I was just on the phone with AT&T Business Customer Care making some changes to my iPhone plan. The representative misunderstood me something I said about the new iPhone DataPro and DataPlus plans, and said "Oh, I was told the new iPhones would not be available online until this afternoon!"

We had a brief discussions in which she confirmed that the new iPhone will be available for sale this afternoon. She also complained that AT&T has everyone working 5+ hours of overtime in anticipation of incoming phone orders.

Take it for what you will... just wanted to share what I heard!
 
InvalidBassist said:
Doesn't this mean that they won't be up for pre-order until this afternoon? Which is what is already suspected?
Click to expand...

Ah - maybe, I didn't ask for clarification on that. I asked if they'd be available in-store, and she said she didn't know. So pre-order is a strong possibility and I got my hopes up for nothing.
 
InvalidBassist said:
Doesn't this mean that they won't be up for pre-order until this afternoon? Which is what is already suspected?
Click to expand...
Right. Last year, the new iPhone was available online later that afternoon too. It just didn't ship until a week or two later. :D
 
InvalidBassist said:
Doesn't this mean that they won't be up for pre-order until this afternoon? Which is what is already suspected?
Click to expand...

Even if this was the case, they wouldn't know. Apple store employees don't know, and neither do entry-level AT&T salesmen.
 
we will know soon enough and either you will be right and you can come back and say "HA TOLD YA SO.. UNBELIEVERS " or hang your head in shame... :D
 
johnrs said:
we will know soon enough and either you will be right and you can come back and say "HA TOLD YA SO.. UNBELIEVERS " or hang your head in shame... :D
Click to expand...

Not saying it won't happen, but if it does, it's not like they knew it was coming.
 
timfanelli said:
I was just on the phone with AT&T Business Customer Care making some changes to my iPhone plan. The representative misunderstood me something I said about the new iPhone DataPro and DataPlus plans, and said "Oh, I was told the new iPhones would not be available online until this afternoon!"

We had a brief discussions in which she confirmed that the new iPhone will be available for sale this afternoon. She also complained that AT&T has everyone working 5+ hours of overtime in anticipation of incoming phone orders.

Take it for what you will... just wanted to share what I heard!
Click to expand...

Geez. Give OP a break. The iPhone probably is going to be available to order this afternoon. The rep did not say it was going to be available to ship nor was that implied. At least that is not how I inferred it when I read the post. Hardly breaking news. Sherlock Holmes is not on the case.
 
You know what? I actually would lean towards believing that the call center reps know that the iPhone will go on sale this afternoon. Why? Because the call center would have had to schedule around the launch or at the very least offer a ton of open extra hours to cover the number of calls they are going to get. Scheduling a call center of that size is no small feat, especially around a product launch of this size. The employees probably got the announcement this morning, or at the latest perhaps around lunch time. Either way, they are most likely smart enough to put 2 and 2 together-- the scheduling alone would have tipped them off.

How do I know this? I've worked in several call centers of varying size, and worked product launches big and small.
 
timfanelli said:
I was just on the phone with AT&T Business Customer Care making some changes to my iPhone plan. The representative misunderstood me something I said about the new iPhone DataPro and DataPlus plans, and said "Oh, I was told the new iPhones would not be available online until this afternoon!"

We had a brief discussions in which she confirmed that the new iPhone will be available for sale this afternoon. She also complained that AT&T has everyone working 5+ hours of overtime in anticipation of incoming phone orders.

Take it for what you will... just wanted to share what I heard!
Click to expand...

Thanks for sharing :) Loving how excited everyone gets during the lead up to the keynote. It's like Christmas for us tech heads :) Whatever happens, you've just suggested a shorter wait between xmas eve and xmas day and that makes me giddy. Here's hoping!
 
Chupa Chupa said:
Geez. Give OP a break. The iPhone probably is going to be available to order this afternoon. The rep did not say it was going to be available to ship nor was that implied. At least that is not how I inferred it when I read the post. Hardly breaking news. Sherlock Holmes is not on the case.
Click to expand...


OP merely attempted to share a little information. No it was not singed in blood nor stamped with a notary seal. If you wish to do your own research then feel free to do so....after all I seem to recall the word "rumors" in this website somewhere????:confused:
 
hushmartin said:
You know what? I actually would lean towards believing that the call center reps know that the iPhone will go on sale this afternoon. Why? Because the call center would have had to schedule around the launch or at the very least offer a ton of open extra hours to cover the number of calls they are going to get. Scheduling a call center of that size is no small feat, especially around a product launch of this size. The employees probably got the announcement this morning, or at the latest perhaps around lunch time. Either way, they are most likely smart enough to put 2 and 2 together-- the scheduling alone would have tipped them off.

How do I know this? I've worked in several call centers of varying size, and worked product launches big and small.
Click to expand...

This is a good point not to be dismissed. Scheduling a workforce is no small feat. While they may not know anything about the product or if it will be shipped this afternoon, they know they have to stay there for alot longer than usual. Is it going to be the actual launch or just pre-orders, they won't know till Steve says the word, either way, they arn't going home at the normal time tonight.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back