will try to make this story short. I would like to know if anybody run/seen/heard of similar issue.
Last Monday, I got a text message from ATT that I used 100% of my data plan and will not have to pay for additional usage but my speed gets downgraded. It didn't make sense to me since:
I called ATT and they told me that their report is for sure accurate and that either iOS does not report all data usage or my device is malfunctioning. They told me to take it to apple store for diagnostics. I asked what would be my option if apple determines that device is operating as expected. The answer was, you need to get on a higher plan.
So, called apple, run remote diagnostics and my iphone 6 is perfectly fine (only needs to be backed up).
I'm going to call ATT and try to escalate to a manager but not having high hopes. Any pointers, constructive suggestions are appreciated,
Thanks,
- Dominik
Last Monday, I got a text message from ATT that I used 100% of my data plan and will not have to pay for additional usage but my speed gets downgraded. It didn't make sense to me since:
- my average usage is 5GB/month and I'm on a 6GB plan
- my monthly cycle started previous Friday and I was at home most of the weekend with phone hooked to Wifi
- increased my monthly plan to 10GB
- reset my cellular data usage
- started to monitor data usage using ATT app
I called ATT and they told me that their report is for sure accurate and that either iOS does not report all data usage or my device is malfunctioning. They told me to take it to apple store for diagnostics. I asked what would be my option if apple determines that device is operating as expected. The answer was, you need to get on a higher plan.
So, called apple, run remote diagnostics and my iphone 6 is perfectly fine (only needs to be backed up).
I'm going to call ATT and try to escalate to a manager but not having high hopes. Any pointers, constructive suggestions are appreciated,
Thanks,
- Dominik