ATT reps are people too :)

Discussion in 'iPhone' started by ShohanS, Sep 17, 2014.

  1. ShohanS macrumors newbie

    Sep 16, 2014
    Thank you for your patience! Your AT&T Representative will be with you shortly.
    Welcome! You are now chatting with 'Cody Ritch'
    Cody Ritch: Hows it going Mohammad!I am here to help you with all your billing needs.
    mohammad : Hi
    Cody Ritch: Hows it going tonight my friend?
    mohammad: going well thank you for asking
    mohammad : . I recently signed a 2 year contract extension and upgraded to a new iPhone. I was hoping I could have my upgrade fee waived or credited to my account
    Cody Ritch: Ya know what Mohammad, Not a problem at all. :) let me get that upgrade fee waived for you.
    mohammad : i ordered 3 iphones
    mohammad : is that okay?
    Cody Ritch: I would only be able to waive one unfortunately
    Cody Ritch:
    mohammad : i see
    mohammad : either way awesome
    Cody Ritch: Yeah, If i could do more I would.
    Cody Ritch: But hey man its better than nothing :)
    Cody Ritch: When did you do the upgrade?
    mohammad : september 12th
    mohammad : iphoe 6+
    mohammad : 64gb space gray
    Cody Ritch: Okay just a minute.
    Cody Ritch: Alrighty I have put in a 40$ credit for one of the upgrade fees for you.
    mohammad : awesome
    mohammad : i also have a question about shipping
    Cody Ritch: Ask away.
    mohammad : i ordered my phone on the 12th. My estimated ship is on october. i have seen numerous people online who ordered after me on att but is recieving the phone on the 19th. Why is that?\
    Cody Ritch: I actually heard some people got them today Mohammad.
    Cody Ritch: If somebody ordered from the site after you they shouldnt get the device before you.
    Cody Ritch: The dates they have been giving are like the guideline they have to set because some customer will not get them until those later dates.
    mohammad : i see so there is still a chance. Thank you so much
    Cody Ritch: There is indeed still a chance!
    Cody Ritch: I am hoping to order mine soon but I know i wont get it for a while haah
    mohammad: lol no hookups for att employees?
    Cody Ritch: .....If only.
    Cody Ritch: Some of the higher ups get awesome deals.
    Cody Ritch: Not us though haha.
    Cody Ritch: I want the 6plus 128 sooo bad but I dont know if I am ready to hand over 499$ for a contract haha.
    mohammad : smh and bet you guys are the ones to deal with the angry customers
    mohammad: yeah but atleast resale is going to be high
    Cody Ritch: you have no idea seriously
    Cody Ritch: We really try to make sure everybody is happy.
    Cody Ritch: But some people really cant be please man.
    Cody Ritch: The outright is like 949$ prior to taxes lol
    mohammad : i work in sales i know that struggle
    Cody Ritch: THE STRUGGLE IS SOOOO REAL Mohammad
    mohammad : yikes thats rent. first world problems
    Cody Ritch: Literally rent money.
    Cody Ritch: Or car payment AND insurance.
    mohammad : what can you do :/
    Cody Ritch: Invent something worth millions
    Cody Ritch: Got any ideas?
    mohammad : invent a system for att where everyone isnt in the dark with preorders until the last minute? lol
    Cody Ritch: :(
    Cody Ritch: I wish they could give everybody way more information.
    Cody Ritch: Its mostly apple that keeps all of us in the dark
    mohammad: i see
    mohammad : and you guys get all the blame
    Cody Ritch: Exactly
    Cody Ritch: Like some customers need to understand we get paid to make sure they are happy.
    Cody Ritch: So we are always willing to help.
    Cody Ritch: But they sometimes think we dont want to, which is never the case.
    mohammad : sounds like you guys had a nightmare this week
    Cody Ritch: Its going to be a few nightmare months.
    Cody Ritch: Christmas is literally going to make us all crazy I am sure haha.
    mohammad : i can only imagine
    Cody Ritch: Its an interesting life mohammad, thats for sure.
    mohammad: worth getting yelled at?
    Cody Ritch: Gotta make a living.
    mohammad : indeed
    Cody Ritch: Being nice and a good person doesnt pay the bills all the time haha.
    mohammad : are the reps for att in the US? i assumed all from south asia
    Cody Ritch: Hahahah mohammad my man I am in upstate NY
    Cody Ritch: Born & raised.
    Cody Ritch: Some of the centers are over seas, but we really try to keep our support in the US because sometimes it does get difficult with language barriers.
    mohammad: where in upstate? im from xxx
    Cody Ritch: I cant be super specific.
    Cody Ritch: But I can say, GO ORANGE haha
    mohammad : Ahhhhhhhh
    mohammad : syracuse fan too
    mohammad : i used to go to oswego college so been there
    Cody Ritch: I know a few ladies from up that way hahah
    mohammad : get em'
    Cody Ritch: Hahah Mohammad this has been one of my funnest chats honestly
    mohammad : likewise man. Pleasure to chat, ill leave you to your work
    Cody Ritch: Thanks man. Seriously been a pleasure buddy.
    mohammad : good luck with the mobs!
    Cody Ritch: If you have any other questions feel free to ask.
    mohammad : no thats it thanks. Goodnight
    Cody Ritch: Alrighty have an awesome night man and thank you so very much for choosing AT&T.
  2. ZBoater macrumors G3


    Jul 2, 2007
    Sunny Florida
  3. ShohanS thread starter macrumors newbie

    Sep 16, 2014
    Bengals for life?
  4. dragonjinse macrumors 6502

    Jun 13, 2013
  5. jkim3691 macrumors 6502a

    Oct 8, 2011
    Sounds like a good guy. More CS reps need to be like this.
  6. sluggozmom macrumors 6502


    Sep 13, 2011
    I was waiting for you to ask him for the credits for the other 2 phones before you said goodbye!
  7. ShohanS thread starter macrumors newbie

    Sep 16, 2014
    thats too smooth for me
  8. BoxerGT2.5 macrumors 68000


    Jun 4, 2008
    Just got mine waived. Do some FAN discounts get the fees waived anyway?

  9. mackingit macrumors member

    Jul 7, 2011
    New York
    Go Orange!

  10. ShohanS thread starter macrumors newbie

    Sep 16, 2014
  11. dndandrea macrumors 6502

    Feb 10, 2010
    I too had two good AT&T reps recently that were informal like this, but also very helpful. Then I had one that wasn't very good. Definitely depends on the rep...
  12. jlake02 macrumors 68020


    Nov 2, 2008
  13. spyda macrumors 6502a


    Jun 30, 2009
  14. MacBOS macrumors 6502


    Jun 18, 2009
    New York, New York
  15. miamialley macrumors 68030


    Jul 28, 2008
    Los Angeles, CA

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