Thank you for your patience! Your AT&T Representative will be with you shortly. Welcome! You are now chatting with 'Cody Ritch' Cody Ritch: Hows it going Mohammad!I am here to help you with all your billing needs. mohammad : Hi Cody Ritch: Hows it going tonight my friend? mohammad: going well thank you for asking mohammad : . I recently signed a 2 year contract extension and upgraded to a new iPhone. I was hoping I could have my upgrade fee waived or credited to my account Cody Ritch: Ya know what Mohammad, Not a problem at all. let me get that upgrade fee waived for you. mohammad : i ordered 3 iphones mohammad : is that okay? Cody Ritch: I would only be able to waive one unfortunately Cody Ritch: mohammad : i see mohammad : either way awesome Cody Ritch: Yeah, If i could do more I would. Cody Ritch: But hey man its better than nothing Cody Ritch: When did you do the upgrade? mohammad : september 12th mohammad : iphoe 6+ mohammad : 64gb space gray Cody Ritch: Okay just a minute. Cody Ritch: Alrighty I have put in a 40$ credit for one of the upgrade fees for you. mohammad : awesome mohammad : i also have a question about shipping Cody Ritch: Ask away. mohammad : i ordered my phone on the 12th. My estimated ship is on october. i have seen numerous people online who ordered after me on att but is recieving the phone on the 19th. Why is that?\ Cody Ritch: I actually heard some people got them today Mohammad. Cody Ritch: If somebody ordered from the site after you they shouldnt get the device before you. Cody Ritch: The dates they have been giving are like the guideline they have to set because some customer will not get them until those later dates. mohammad : i see so there is still a chance. Thank you so much Cody Ritch: There is indeed still a chance! Cody Ritch: I am hoping to order mine soon but I know i wont get it for a while haah mohammad: lol no hookups for att employees? Cody Ritch: .....If only. Cody Ritch: Some of the higher ups get awesome deals. Cody Ritch: Not us though haha. Cody Ritch: I want the 6plus 128 sooo bad but I dont know if I am ready to hand over 499$ for a contract haha. mohammad : smh and bet you guys are the ones to deal with the angry customers mohammad: yeah but atleast resale is going to be high Cody Ritch: you have no idea seriously Cody Ritch: We really try to make sure everybody is happy. Cody Ritch: But some people really cant be please man. Cody Ritch: The outright is like 949$ prior to taxes lol mohammad : i work in sales i know that struggle Cody Ritch: THE STRUGGLE IS SOOOO REAL Mohammad mohammad : yikes thats rent. first world problems Cody Ritch: Literally rent money. Cody Ritch: Or car payment AND insurance. mohammad : what can you do :/ Cody Ritch: Invent something worth millions Cody Ritch: Got any ideas? mohammad : invent a system for att where everyone isnt in the dark with preorders until the last minute? lol Cody Ritch: Cody Ritch: I wish they could give everybody way more information. Cody Ritch: Its mostly apple that keeps all of us in the dark mohammad: i see mohammad : and you guys get all the blame Cody Ritch: Exactly Cody Ritch: Like some customers need to understand we get paid to make sure they are happy. Cody Ritch: So we are always willing to help. Cody Ritch: But they sometimes think we dont want to, which is never the case. mohammad : sounds like you guys had a nightmare this week Cody Ritch: Its going to be a few nightmare months. Cody Ritch: Christmas is literally going to make us all crazy I am sure haha. mohammad : i can only imagine Cody Ritch: Its an interesting life mohammad, thats for sure. mohammad: worth getting yelled at? Cody Ritch: Gotta make a living. mohammad : indeed Cody Ritch: Being nice and a good person doesnt pay the bills all the time haha. mohammad : are the reps for att in the US? i assumed all from south asia Cody Ritch: Hahahah mohammad my man I am in upstate NY Cody Ritch: Born & raised. Cody Ritch: Some of the centers are over seas, but we really try to keep our support in the US because sometimes it does get difficult with language barriers. mohammad: where in upstate? im from xxx Cody Ritch: I cant be super specific. Cody Ritch: But I can say, GO ORANGE haha mohammad : Ahhhhhhhh mohammad : syracuse fan too mohammad : i used to go to oswego college so been there Cody Ritch: I know a few ladies from up that way hahah mohammad : get em' Cody Ritch: Hahah Mohammad this has been one of my funnest chats honestly mohammad : likewise man. Pleasure to chat, ill leave you to your work Cody Ritch: Thanks man. Seriously been a pleasure buddy. mohammad : good luck with the mobs! Cody Ritch: If you have any other questions feel free to ask. mohammad : no thats it thanks. Goodnight Cody Ritch: Alrighty have an awesome night man and thank you so very much for choosing AT&T.