Att unable to verify credit card info

[ajones46]

Anyone else in the same boat? Got a couple of emails saying I needed to call an 866 number - was so busy yesterday and Saturday that they had just shut it down. Called first thing this morning and my hold time is up to 22 minutes now. I called my credit card company, they're not even showing a pre-auth amount from AT&T at all.

So frustrating

What to do?

 

[HowardSmith]

You have little choice except to keep calling. So many transactions were going through, no doubt there will be a screw up.

 

[ajones46]

Yeah. I mean I could have entered in my credit card info wrong, but I double checked everything lol. And had to put the info in 3 separate times for 3 separate pre orders. I think its quite doubtful I entered my credit card info wrong 3 times in a row.

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At least I can just leave the phone on speaker since I'm just studying for exams lol. What would someone else do if they had to work?!

 

[ajones46]

And the one hour hold time barrier has been breached!!

Final verdict: after an hour and 40 minutes on hold - I was told to call back later. No one could assist me. I told her I was already waiting for so long and didn't want to lose my spot in line.

"I'm sorry sir - you'll have to call back later. I can't help you."

"this is the number I was told to call!!"

"sir I apologize, but you'll have to call back later."

"and talk to you again?!" gahhh AT&T