after i upgrade my iphone 5s to 6 , att accept my request unlock old one but they dont process it and they sent me an email that i have to wait 14 days ,, why wait 14 days ??? anyone have that message ???
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ATT unlock my iphone after 14 days ? why
- Thread starter bigthanbigger
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After you place you order yes...but if you activate the phone, then they make you wait 14 days for some reason. So anyone who wants to request an unlock code for their old phone should do it before they activate their new phone.
Hmmmm, that makes zero sense. Glad I placed the request when I did since I'm going out of the country in less than 14 days and will put a local SIM in my i5 for data.
That policy is in place to prevent people from unlocking the offed device then changing their mind and returning the new device within the 14-day return period. This is only if you're not completely out of contract (e.g., your contract ends later this month but at&t pushed your upgrade eligibility to the first of the month).
You may be able to get a rep to circumvent this policy (as some members have been able to do). Otherwise, wait out the 14-day period after activating the new device then re-submit the unlock request.
You may be able to get a rep to circumvent this policy (as some members have been able to do). Otherwise, wait out the 14-day period after activating the new device then re-submit the unlock request.
maybe ATT concern i return iphone 6, so policy return on new device 14 days ,,, yeah that right .... so i will wait , let c , how it that work ........
new update @
i just request another unlock via att website
and they send me a reply
( We cannot complete your request because this account has reached the maximum number of unlock requests allowed during a given period. If you have questions, please review the AT&T Mobile Device Unlock eligibility requirements by going to this link, att.com/deviceunlock. )
that suck @
next time i request maybe they said sorry try again next 2 yrs ,
this is a joke ,
i just request another unlock via att website
and they send me a reply
( We cannot complete your request because this account has reached the maximum number of unlock requests allowed during a given period. If you have questions, please review the AT&T Mobile Device Unlock eligibility requirements by going to this link, att.com/deviceunlock. )
that suck @
next time i request maybe they said sorry try again next 2 yrs ,
this is a joke ,
A couple of members have received this same message in error (despite not reaching the max number of unlock requests). Re-submit the unlock request and see if it works. If not, escalate the issue and a rep will fix it.
I got the same story about 14 days and called AT&T on the phone directly - the Rep put in a request (after I said I wasn't going to return my 6 plus, AND voicing my displeasure that I couldn't get it unlocked to make more money even after I renewed with AT&T) and the next day AT&T emailed me the unlock email.
Call them.
Call them.
Yes, if you call them they will unlock it. I think the 14 day thing is a default, the system sees you recently activated a new phone and sends out the 14 day email instead of the unlock. If you call and tell them that your old phone was already out of contract and not subject to you keeping the new phone or not, then they will unlock it pretty quick...took a couple of hours for me to get the unlock email after the phone call.
ok here what i gotta do today ,,, live chat with att representiative and call 611 customer service tell them do it for it , thanks all ....