ATT unlock my iphone after 14 days ? why

Discussion in 'iPhone' started by bigthanbigger, Sep 20, 2014.

  1. bigthanbigger macrumors regular

    Joined:
    Sep 12, 2014
    #1
    after i upgrade my iphone 5s to 6 , att accept my request unlock old one but they dont process it and they sent me an email that i have to wait 14 days ,, why wait 14 days ??? anyone have that message ???
     
  2. yg17 macrumors G5

    yg17

    Joined:
    Aug 1, 2004
    Location:
    St. Louis, MO
    #2
    Nope, AT&T unlocked my iPhone 5 the day after I placed my preorder for the 6.
     
  3. HXGuyAZ macrumors 6502

    Joined:
    Sep 3, 2014
    #3
    After you place you order yes...but if you activate the phone, then they make you wait 14 days for some reason. So anyone who wants to request an unlock code for their old phone should do it before they activate their new phone.
     
  4. yg17 macrumors G5

    yg17

    Joined:
    Aug 1, 2004
    Location:
    St. Louis, MO
    #4
    Hmmmm, that makes zero sense. Glad I placed the request when I did since I'm going out of the country in less than 14 days and will put a local SIM in my i5 for data.
     
  5. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #5
    That policy is in place to prevent people from unlocking the offed device then changing their mind and returning the new device within the 14-day return period. This is only if you're not completely out of contract (e.g., your contract ends later this month but at&t pushed your upgrade eligibility to the first of the month).

    You may be able to get a rep to circumvent this policy (as some members have been able to do). Otherwise, wait out the 14-day period after activating the new device then re-submit the unlock request.
     
  6. Lax1085 macrumors member

    Joined:
    Jun 22, 2010
    #6
    Att unlocked my phone a month or two before my 2 years. Strange
     
  7. bigthanbigger thread starter macrumors regular

    Joined:
    Sep 12, 2014
    #7
    maybe ATT concern i return iphone 6, so policy return on new device 14 days ,,, yeah that right .... so i will wait , let c , how it that work ........
     
  8. bigthanbigger thread starter macrumors regular

    Joined:
    Sep 12, 2014
    #8
    new update @
    i just request another unlock via att website
    and they send me a reply

    ( We cannot complete your request because this account has reached the maximum number of unlock requests allowed during a given period. If you have questions, please review the AT&T Mobile Device Unlock eligibility requirements by going to this link, att.com/deviceunlock. )

    that suck @

    next time i request maybe they said sorry try again next 2 yrs ,

    this is a joke ,
     
  9. TWO2SEVEN macrumors 68040

    TWO2SEVEN

    Joined:
    Jun 27, 2010
    Location:
    Plano, TX
    #9
    ATT gives 5 unlocks per year. How many have you used/ordered?
     
  10. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #10
    A couple of members have received this same message in error (despite not reaching the max number of unlock requests). Re-submit the unlock request and see if it works. If not, escalate the issue and a rep will fix it.
     
  11. alexxn macrumors regular

    Joined:
    May 14, 2009
    Location:
    S. Fla
    #11
    I got the same story about 14 days and called AT&T on the phone directly - the Rep put in a request (after I said I wasn't going to return my 6 plus, AND voicing my displeasure that I couldn't get it unlocked to make more money even after I renewed with AT&T) and the next day AT&T emailed me the unlock email.

    Call them.
     
  12. HXGuyAZ macrumors 6502

    Joined:
    Sep 3, 2014
    #12
    Yes, if you call them they will unlock it. I think the 14 day thing is a default, the system sees you recently activated a new phone and sends out the 14 day email instead of the unlock. If you call and tell them that your old phone was already out of contract and not subject to you keeping the new phone or not, then they will unlock it pretty quick...took a couple of hours for me to get the unlock email after the phone call.
     
  13. bigthanbigger thread starter macrumors regular

    Joined:
    Sep 12, 2014
    #13
    ok here what i gotta do today ,,, live chat with att representiative and call 611 customer service tell them do it for it , thanks all ....
     

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