Carrier ATT upgrade question

[ssledoux]

It's been a while since I've done this, so I'm just trying to see if anything has changed.

My son lost his phone. For whatever reason, they did NOT include insurance on my AUP we had for his phone - it's clearly an AUP, but they somehow have on the paperwork that it's ATT upgrade (totally not since the payments are through Citizens, so I'm trying to clear that up with Apple right now and see how the heck that even happened).

Anyway, if they wind up doing nothing, which I suspect will be the case, I will do an upgrade on his line through ATT, but I'm thinking I may upgrade his phone to a pro max and keep it myself and give him my 11 - not sure because I really like my 11, and don't know about going to a Max, but considering it.

Is that still a possibility with ATT, and, if so, what do I need to do when the phone arrives, just swap the SIM or something?

 

[rui no onna]

You probably received an email with the loan agreement so make sure to check that. AppleCare+ and AppleCare+ with Theft and Loss are both allowed on AIUP so verify which one you got. Mind, Apple also has a purely installment program that doesn't require AC+ coverage.

Last I checked (circa iPhone 8/X), Apple and AT&T will not allow new AIUP/installment on a line with an existing payment plan.

 

[ssledoux]

You probably received an email with the loan agreement so make sure to check that. AppleCare+ and AppleCare+ with Theft and Loss are both allowed on AIUP so verify which one you got. Mind, Apple also has a purely installment program that doesn't require AC+ coverage.

Last I checked (circa iPhone 8/X), Apple and AT&T will not allow new AIUP/installment on a line with an existing payment plan.

Yeah well apparently I got the installment plan that had neither, which I didn’t even realize was an option. Of course.

 

[Ludatyk]

Is that still a possibility with ATT, and, if so, what do I need to do when the phone arrives, just swap the SIM or something?

Normally AT&T provides a SIM Card to activate with the iPhone.

Once you activate the SIM card with the iPhone, then your old one gets deactivated.

 

[compwiz1202]

Yes once you activate the replacement iPhone, swap the SIMs.