I've been dealing with quite the shipping nightmare trying to get my phone. Yesterday, UPS said that they had made a delivery attempt when they had not. There was no info notice. I call UPS to see if I can pick it up at the depot. They tell me AT&T have placed a hold on it that prevents them from holding it for pickup. Couldn't get through to AT&T yesterday- phone lines were completely jammed. Finally get through today- they tell me that their "contract" with UPS prevents them from allowing a hold for pickup. It's signature required, so there is no way to have it delivered to my home. And now there is no way to pick it up. But even if I let UPS ship it back to AT&T, they will only ship to my billing address. So they are essentially telling me there is no way to get my phone period. Anybody else having this problem? Or perhaps hearing something different from them?