ATT users - Check your current roaming, pay-per use text/im.

Discussion in 'iPhone' started by ~Phi, Dec 9, 2009.

  1. ~Phi macrumors regular

    Joined:
    Sep 13, 2007
    Location:
    chicago
    #1
    For whatever reason, there appears to be a bug in AT&T's system where it is counting certain messages as roaming. I've been able to confirm this with the majority of iPhone users I know here in Chicago. I called AT&T to check on it I've already racked up about $100 in roaming text messages even though I have an unlimited plan and don't know anyone outside of the US.

    Is this happening with anyone else today? The overages show up when logging into the account, selecting "My Current Usage" and then the "Pay-Per-Use" towards the bottom.
     
  2. UngratefulNinja macrumors 68000

    UngratefulNinja

    Joined:
    May 9, 2009
    Location:
    Pennsylvania
    #2
    Yup. 141 showing up on mine. I'm in Pa, haven't left pa in months :)
     
  3. ~Phi thread starter macrumors regular

    Joined:
    Sep 13, 2007
    Location:
    chicago
    #3
    These should be fun bills at the end of the month. :)
     
  4. NewtonsNemesis macrumors newbie

    Joined:
    Aug 23, 2007
    Location:
    Pittston, PA
    #4
    Verified. I have 5 Int/Roam SMS messages on my bill. I am also in Pennsylvania, and never left.:mad:
     
  5. MetalAZ macrumors newbie

    Joined:
    Nov 22, 2009
  6. ucfgrad93 macrumors P6

    ucfgrad93

    Joined:
    Aug 17, 2007
    Location:
    Colorado
  7. ~Phi thread starter macrumors regular

    Joined:
    Sep 13, 2007
    Location:
    chicago
    #7
    The best part is AT&T told me the charges will continue to rack up during the month and I'll have to call when I get my bill to dispute it. Should be fun seeing a $1,000 bill. :rolleyes:
     
  8. UngratefulNinja macrumors 68000

    UngratefulNinja

    Joined:
    May 9, 2009
    Location:
    Pennsylvania
    #8
    Ugh that's great! :mad:
     
  9. DeLoMan macrumors regular

    Joined:
    Nov 6, 2008
    #9
    I see on my online bill that i have 2 "Text/IM Messaging Mkt SMS Intl Roam."

    How can I see what each of these is costing me? If its like 5 cents, it isn't worth my time arguing with AT&T.
     
  10. -aggie- macrumors P6

    -aggie-

    Joined:
    Jun 19, 2009
    Location:
    Where bunnies are welcome.
    #10

    Same here, no problems.
     
  11. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
  12. nburwell macrumors 68040

    nburwell

    Joined:
    May 6, 2008
    Location:
    PHL
    #12
    No unusual roaming txt charges thus far, and I'm in PA as well. Although I primary use the WhatsApp app for texting purposes.
     
  13. Eldiablojoe macrumors 6502a

    Eldiablojoe

    Joined:
    Dec 4, 2009
    Location:
    West Koast
    #13
    I don't see a "Pay Per Use" on my account, is it because I have unlimited data/texting/etc.?
     
  14. UngratefulNinja macrumors 68000

    UngratefulNinja

    Joined:
    May 9, 2009
    Location:
    Pennsylvania
    #14
    No, because I have unlimited texting and data too. That's what makes this especially puzzling :confused:
     
  15. tnisatard macrumors 6502

    Joined:
    Apr 1, 2008
  16. ~Phi thread starter macrumors regular

    Joined:
    Sep 13, 2007
    Location:
    chicago
    #16
    I have the same unlimited data/texting/etc plan. "Pay Per Use" shows up for me after I login to my account, click on the words "Current Ussage" and scroll all the way down to the bottom of the page. For whatever reason, this usage isn't displayed on the main summary page.
     
  17. JeffMonty macrumors member

    Joined:
    Feb 14, 2008
    #17
    I saw this last night on my account and called AT&T today about it. They guy asked me if I've been near the Canadian border lately (I'm in NJ) or if I've been off in international waters on a boat.

    He said that the charge would be .50 cents for each message, but there would be a credit on my next bill.
     
  18. GeekGirl* macrumors 65816

    GeekGirl*

    Joined:
    Feb 26, 2009
    Location:
    Buffalo, NY
    #18
    2 out of 3 of my iphones have charges, called ATT the give you a commitment check date where all charges will be credited and they send you a text. They are aware of the bug.
    I also have unlimited text/web on all three.
     
  19. VenusianSky macrumors 65816

    VenusianSky

    Joined:
    Aug 28, 2008
    #19
    Just check and I have one on my account. I am in PA. When I click on details, it does not show anything specific to roaming message usage.
     
  20. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #20
    International roaming is showing up on my account as well. Fun.
     
  21. UngratefulNinja macrumors 68000

    UngratefulNinja

    Joined:
    May 9, 2009
    Location:
    Pennsylvania
    #21
    Interesting that we have so many PA people in this thread :D
     
  22. aphexacid macrumors 6502a

    aphexacid

    Joined:
    Jul 31, 2007
    Location:
    Chicago
    #22
    "TEXT/IM
    MESSAGING
    MKT SMS INTL ROAM MO VARIOUS RATES - MK11"

    21 of these so far.

    Im in Chicago. havent left in months.

    Should we call now, or when the cycle is over?


    *EDIT*

    I just called customer service, and told them about this thread and how i checked on my account. She said, that they are aware of it as of like last night, and its exactly like was stated above. Its some bug. I think its been fixed, so what ever you have now, should be all that you get.

    So she opened a case for all 21 of mine to be removed so i dont end up getting charged at all. She said they might do some sort of automatic removal project type thing, but i wanted a case opened anyways.


    Was very painless, and almost a pleasure. I will be receiving a text when its taken care of.
     
  23. countrydweller macrumors 6502

    countrydweller

    Joined:
    Jul 16, 2009
    #23
    I had 123, by the time I called AT&T it was up to 134. Nothing shows in the details. Live in Idaho, not real close Canada.
     
  24. UngratefulNinja macrumors 68000

    UngratefulNinja

    Joined:
    May 9, 2009
    Location:
    Pennsylvania
    #24
    What did they say when you called?
     
  25. countrydweller macrumors 6502

    countrydweller

    Joined:
    Jul 16, 2009
    #25
    They said they've had several complaints and would credit me after it was billed. She said she will call me back on my billing end date.
     

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