Stopped into Best Buy to look for a case for my iPhone. An ATT rep asked if he could help me. He had an ATT shirt on and I asked him if he was an ATT employee. He said yes. I told him to fix their damn service. He brings over a regional VP who was in store. The VP talked to me for 15 minutes. Asked me about all the trouble areas I know of. He emailed them to some internal team and he swears he will call me back with results from each area I gave him.