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tbluhp

macrumors 65816
Original poster
Can someone please tell me what I need to do to resolve this?

Screenshot 2026-01-18 at 2.54.36 AM.png
 
It's telling you it stopped because it can't back up
/Users/…/Library/Mail/V10/…/Attachments/…/01_20251221171717017.jpg

It's missing, corrupted, been moved something like that.

You could try running it again, you could force mail to rebuild the mailboxes, you could exclude mail from time machine back up, you could search for the jpg and find out it it's there or what's happened to it....
 
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To add to what ruggy wrote above...

You might consider going to that folder where the offending jpg file is, and delete it manually. Hopefully, it WILL delete.

And afterwards, try the backup again.

But one more thing...
If you want a backup that you'll be able to rely upon in a moment of need, don't use time machine.
Instead, use either CarbonCopyCloner or SuperDuper.
Both are free to download and use for 30 days.

Of the two, SD is the easiest to use.
CCC has more features, however.
 
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OK so I excluded the library path to mail. Same issue. Plus now I get this
“/Users/________/Library/IntelligencePlatform/graph.db” could not be backed up.
 
OP:

When you get a message like you posted in reply 4 above, did THE REST OF the backup complete as expected?
Or did the entire process just... quit on you?

If "everything else" goes through, I woudn't worry much about it.
But that's just me.
 
Last edited:
What OS version are you on?

Normally, TM either "just works", or it doesn't; and there's not much that can be configured or altered.

I have had TM fail to backup files because they were 'open' by some other process. Perhaps if they have quarantine flags (which something incoming from email might have), that might be a factor.


However, you should find that the rest of the backup has been performed, so the only bit not "completed" is this file.

On the one hand, all your mail will be synced to your IMAP server, so perhaps a local copy isn't quite so essential; and perhaps the AI graph.db is something that the OS can reconstruct, and doesn't include critical data -- but on the other hand, I wouldn't recommend getting into the habit of excluding things, just to avoid having an "incomplete" message to click through.

It might be best just to click OK and see what happens over the course of a week or so.

I've been using TM since it came out in Leopard, some 18 years ago, and it's been pretty reliable, as well as a Godsend when I've needed it.
 
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