ATV Netflix Receiver - Audio Issue

[lhkeeper]

Hello everyone, my ATV was working ok until I saw that the Netlix icon changed to the new white icon. Before that, I was listening the audio through the TV and the Receiver (taking the audio from the optical audio out), and it was working perfectly.

Now, when I try to watch something in Netflix, I listened an horrible sound, like static or something else (through the receiver), but from the TV the sound is ok.
The weirdest thing is that all the other audio and movies in the other apps of the ATV sounds perfect in both the TV and the receiver.

I don't know what is happening. Is it a netflix issue? or a ATV issue?

Thanks a lot for your responses.

 

[McGiord]

Hello everyone, my ATV was working ok until I saw that the Netlix icon changed to the new white icon. Before that, I was listening the audio through the TV and the Receiver (taking the audio from the optical audio out), and it was working perfectly.

Now, when I try to watch something in Netflix, I listened an horrible sound, like static or something else (through the receiver), but from the TV the sound is ok.
The weirdest thing is that all the other audio and movies in the other apps of the ATV sounds perfect in both the TV and the receiver.

I don't know what is happening. Is it a netflix issue? or a ATV issue?

Thanks a lot for your responses.

I have not experienced any issue, the audio from my TV go throughout he HDMI port to the TV and from the TV to the receiver via an optical audio out cable.
I guess you can check the settings in the Netflix App, if you hold the remote button a menu will show up to modify the video and audio playback.

 

[lhkeeper]

I have not experienced any issue, the audio from my TV go throughout he HDMI port to the TV and from the TV to the receiver via an optical audio out cable.
I guess you can check the settings in the Netflix App, if you hold the remote button a menu will show up to modify the video and audio playback.

Thanks for your response.

I'm gonna check it out. But in my case the audio goes from my TV throughout the optical cable directly to the receiver. If I watch a trailer, it works fine, but the issue appears when I try to watch something on Netflix.

I'm going to do the settings you said.

 

[lhkeeper]

I just reset the TV and the issue disappeared. I think the issue came with the Netflix app update.

 

[waw74]

the sound you heard is encoded dolby digital, your receiver should have grabbed that and turned it into 5.1 sound. or if your speakers aren't capable of handling dolby digital you need to turn it off in the main settings on the aTV.

I know they've been having problems with the surround on the aTV