ATV1 - Not playing Media

Discussion in 'Apple TV and Home Theater' started by kieranread, Aug 25, 2014.

  1. kieranread macrumors newbie

    Joined:
    Apr 29, 2011
    #1
    I have a number of .MOV files on my apple TV listed as home movies, when I go to play them it simply freezes, anyone know how to fix this? I have wiped it, factory reset it back to firmware 1.0, and ran diagnostics on it? Could it be the drive? If so anyone know how to replace these?
     
  2. HobeSoundDarryl macrumors 603

    HobeSoundDarryl

    Joined:
    Feb 8, 2004
    Location:
    Hobe Sound, FL (20 miles north of Palm Beach)
    #2
    Will it play ANY videos? For example, try the movie trailers associated with movies you might rent through iTunes. Will it play them?

    If so, I would assume that your .mov files are encoded beyond the specs of what the :apple:TV1 can handle. If you are familiar with Handbrake, take one of those .mov files and run it through handbrake using the Apple TV (not AppleTV 2 or AppleTV 3) preset. Append the name TEST or something to the end so you can easily recognize it vs. the original in the Apple TV menu. Then try to play it.

    If it plays fine, you have files encoded beyond the :apple:TV1 specs. If so, you could run them all through Handbrake with that same setting to adapt them for playback. Or you could buy a newer :apple:TV model and see if it can play back the files "as is".

    Alternatively, does the freeze resume? For example, if you wait when one of these freezes, will it resume after a while, maybe play a bit more, then freeze again? If so, that could be network issues. To rule that out, sync one of the problematic files to the :apple:TV so that it is fully on board and not trying to stream from your computer. If it plays fine off the :apple:TV's hard drive, then I would do some experiments with your network. For example, trying to stream via wifi? Try wired and see if it plays smoothly.
     

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