ATV3 replaced by Apple not working correctly

Discussion in 'Apple TV and Home Theater' started by Eyecake, Nov 22, 2015.

  1. Eyecake macrumors newbie

    Eyecake

    Joined:
    Nov 22, 2015
    #1
    We are lucky enough to have 4 Apple TV's connected up to 4 televisions in the house.

    2 are 2nd gen and 2 are 3rd.

    Recently we had problems with one the 3rd generation ones and Apple replaced it under warranty .

    When i brought it home and connected in its place it would not work. It displayed a grey speckled star screen and then a collection of dotted lines.

    I tried it with another TV in another room and same result.

    I brought it back to Apple authorised repairers and the after testing for 6 hours could find no fault.

    Perplexed I brought it home and tried again but same result but tried the other 3 TV's as well and strangely it worked on one perfectly.

    one could say why not swap around but I would like the better quality 3rd gen 1080P output in the living room on the largest best TV and not in the kitchen which is the only place it works.

    The previous one worked perfectly there as does my daughters 3rd Generation one.

    The Apple authorised repairers say it works fine for them so its my problem.

    I don't think so.

    What do you think?
     
  2. waw74 macrumors 68030

    Joined:
    May 27, 2008
  3. 2010mini macrumors 68040

    Joined:
    Jun 19, 2013
    #3
    OP,

    Connect it and use your phone to record what shows up on screen. Bring that with you to the repair facility so they can see what you are talking about.
     
  4. Eyecake thread starter macrumors newbie

    Eyecake

    Joined:
    Nov 22, 2015
    #4
    o if you see the other Apple tVs work with the cables at their TVs and if I bring the cable from the TV it is working on it does not work. A mystery but so far Apple is saying its good if it works on their TV.
     
  5. Eyecake thread starter macrumors newbie

    Eyecake

    Joined:
    Nov 22, 2015
    #5
    Thats what i was planning but their attitude is it works for us!
     
  6. 2010mini macrumors 68040

    Joined:
    Jun 19, 2013
    #6
    You are the customer. Show them what is happening.
     
  7. charlituna macrumors G3

    charlituna

    Joined:
    Jun 11, 2008
    Location:
    Los Angeles, CA
    #7
    They have to have that attitude because Apple won't pay them their labor fee and possibly won't pay them for any used parts if they replace something that wasn't broken
     

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