ATV4 iTunes Movies "Item not available"

Discussion in 'Apple TV and Home Theater' started by HiRez, Feb 21, 2016.

  1. HiRez macrumors 603

    HiRez

    Joined:
    Jan 6, 2004
    Location:
    Western US
    #1
    I have 215 purchased iTunes movies, but today I can't play about 85% of them. They show a blank thumbnail in the list and when I select one I get the message "Item not available. The item you've requested is not currently available in the U.S. store."

    Anyone else getting this? I've rebooted, I'm logged into my AppleID account, I have a fast wired connection (Netflix and HBO Go play on the same box), and I can play these same "missing" movies from my phone, on the same internet connection.
     
  2. benjitek macrumors 6502a

    benjitek

    Joined:
    Sep 23, 2012
    #2
    Hasn't happened to me. Maybe reset your ATV4 as "new" or call AppleCare...?
     
  3. Snoopy4 macrumors 6502a

    Snoopy4

    Joined:
    Dec 29, 2014
    #3
    Start the phone calls man. Had this happen last year over the holidays no less and pissed me off to no end. I could access them on the iPad, but nothing on the ATV. Some kind of authorization issue that magically cleared up after a month.
     
  4. netnothing macrumors 68040

    netnothing

    Joined:
    Mar 13, 2007
    Location:
    NH
    #4
    Same here for all my movies. Fixed itself after a while.

    -Kevin
     
  5. -Gonzo- macrumors regular

    Joined:
    Nov 14, 2015
    #5
    Had similar over the weekend on ATV3.
    Could see purchased but would not show the main page, just had a message saying not available in the UK store.
     
  6. 2010mini macrumors 68040

    Joined:
    Jun 19, 2013
    #6
    Sometimes this happens when the distributor of a movie changes. What you can try to do is open iTunes. Go to purchases and look for hidden items. Sometimes they mysteriously get moved to that section. I know this has happened to me in the past.
     
  7. ajforbes20 macrumors regular

    ajforbes20

    Joined:
    Oct 5, 2011
    Location:
    USA
  8. netnothing macrumors 68040

    netnothing

    Joined:
    Mar 13, 2007
    Location:
    NH
    #8
    All my movies are showing again. Apple was also have issues with Disney movies from redeems/purchases outside of iTunes not showing this weekend. That seems to have been fixed.

    -Kevin
     
  9. HiRez thread starter macrumors 603

    HiRez

    Joined:
    Jan 6, 2004
    Location:
    Western US
    #9
    This morning I checked and they magically all re-appeared. So just some kind of authorization glitch I guess. Never happened before so it kind of freaked me out and it still makes me nervous that this kind of thing can happen, but seems to be back to normal for now. Thanks guys.
     
  10. anopy1 macrumors member

    Joined:
    Sep 12, 2014
    #10
    This has been happening to me intermittently. The first few rows of movies show up and are available but only random movies show up on the following rows. The rest are blank thumbnails and I get the same message. It's pretty frustrating.
     
  11. Snoopy4 macrumors 6502a

    Snoopy4

    Joined:
    Dec 29, 2014
    #11
    They also have a double copy issue with Tarzan and Hercules. Both show up twice in iTunes and Hercules shows up twice in Amazon. I did some research and a lot of people report the same thing about these two titles. Disney can't figure it out nor can Apple or Amazon. I think there are two files in the servers with duplicate codes so when Disney authorizes you to have it it pulls up both. One has iTunes extras and the duplicate is just the movie. It's totally weird.
     

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