ATV4 keeps resetting

Discussion in 'Apple TV and Home Theater' started by shareef777, Dec 6, 2016.

  1. shareef777 macrumors 68020

    shareef777

    Joined:
    Jul 26, 2005
    Location:
    Chicago, IL
    #1
    Just got my AT4 from the DirecTV promo and after completing the initial setup I did an update (to 10.0.1) and it reset. Now anytime I do anything the system would reset. If I try to launch ANY app it would sit for a few seconds and then reboot. I can stay on the home screen all day and it would work fine (am able to move around without issue). The moment I attempt to launch any app it resets. I can't do a single single before it resets. I would go into settings and immediately start swiping down, but it wouldn't move. It'd just reset. Spoke to Apple who said that I need to speak with DirecTV (since it's within the 2 week period). Spoke with DirecTV and they said to speak with Apple. WTF!
     
  2. d21mike macrumors 68040

    d21mike

    Joined:
    Jul 11, 2007
    Location:
    Torrance, CA
    #2
    I would not think it is DIRECTV.

    You may want to try and FORCE REBOOT. Hold the MENU + HOME until the light on the Apple TV Starts blinking very fast and let go. Or unplug and plug back in. I always only do the MENU + HOME when I have a major problem and seems to clear it up.
     
  3. shareef777 thread starter macrumors 68020

    shareef777

    Joined:
    Jul 26, 2005
    Location:
    Chicago, IL
    #3
    Tried that, same issue. I explained that to the AppleTV rep that I can't go to DirecTV as they'd just issue a refund of the cost of the AppleTV, which is $0. Going to have to take a chance and bring it in my local Apple Store.
     
  4. d21mike macrumors 68040

    d21mike

    Joined:
    Jul 11, 2007
    Location:
    Torrance, CA
    #4
    You may want to try a FULL RESET and reinstall everything before going to Apple Store. I would suspect they would do that anyway.

    Good Luck.

    UPDATE: DIRECT NOW just release a NEW VERSION TODAY. Maybe related.
     
  5. shareef777 thread starter macrumors 68020

    shareef777

    Joined:
    Jul 26, 2005
    Location:
    Chicago, IL
    #5
    To be clear, this is an issue with the AppleTV in general. Did a full factory reset via USB-C/iTunes, plugged in the AppleTV and went through the initial config. Would go to the home screen, but if I try to launch ANY factory default app (before I install anything else) it would restart. Even going into settings it'd reset. Spoke with DirecTV and they said that I'd have to return the AppleTV first, and then wait 2-3weeks for the replacemement. Apple is so damn ridiculous. They replaced my keyboard/battery on my 2012 rMBP at no charge 4.5 years after I bought it, but won't replace a day one defective AppleTV.
    --- Post Merged, Dec 6, 2016 ---
    Also hoping that the impending tvOS 10.1 fixed this issue, but it just seems so likely to be a hardware failure.
     

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