Wondering if they will allow authorized users to upgrade (authorized users cannot open a new line) at Apple Stores. Current policies allow this, but will June 24 be different?
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Authorized users at Apple Store
- Thread starter elephunkman
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Yeah that's weird because current policy can have authorized users upgrade, but not add a line.
It varies from store-to-store. When I purchased either the original or the 3G, they gave me trouble. I even had a print-out saying that I was an authorized user. They sold me the phone, but I think because they did not want to turn away me from buying two phones.
I plan on calling again a couple days before the release. But, I did a transfer of responsibility and I'm now the account holder since the original account holder has moved to Sprint. So, I'm cleared for iPhone 4.
Call AT&T and request it and they'll ask for the person's info or you can do it online, but I don't remember how.
You can do it right on your account on att.com
I believe under account information at the bottom you can add someone. Im not 100% sure if thats where it is though. I just did it the other day.
Just follow this proceedure when the system is back from maint...
http://www.wireless.att.com/answer-...yncharset=UTF-8&solutionId=KB90110&isSrch=Yes
Note: You will need a Photo ID and may be asked to provide the last 4 digits of the Account holder's SSN or account PIN at POS.
Definition and note the Apple Restriction....
Retail Authorized User is someone who has been authorized by a primary account holder to make certain changes to the account when visiting an AT&T retail location. By presenting a valid government-issued ID, a Retail Authorized User is allowed to make account changes that include switching rate plans, adding or removing features and making upgrades. Certain functions are reserved for the primary account holder and cannot be made by a Retail Authorized User. These functions include adding a line, requesting a Transfer of Billing Responsibility (ToBR), or adding another Retail Authorized User to the account.
Retail Authorized Users and Apple Stores If visiting an Apple store, the account holder must be present. source: http://www.wireless.att.com/answer-...e=en_US&_dyncharset=UTF-8&solutionId=KB110035
Dave
No, the official Apple Policy is what I posted, the fact that an indvidual store chooses to ignore the policy is up to the store and the manager and individual employees.
So please consider metioning that it a buyer beware situation rather than a fact: it might work for you but not for another poster at the same store or at another Apple store.
Dave