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Avoid CeX at all costs!

M

mypyh4ooo

macrumors 6502
Original poster
Oct 28, 2013
492
236
Hi all,
I recently purchased an Apple Watch via CeX’s website. For some of you who may not know they’re an electronics store chain here in the UK.
As soon as it was dispatched I immediately checked the serial number as per the receipt I was emailed. It said that warranty and coverage had expired which I thought was really strange!
Contacted Apple which wanted to see my proof of purchase and advised me that there is nothing more they can do regarding the warranty since the product belongs to Apple and was never intended for sale? I mean how is this possible? I haven’t received the product yet but will be returning as soon as I do.
Anybody else had this issue before with them? Avoid!
 
Not sure what the problem is. It’s second hand presumably, therefore may well be out of warranty? Unless I’m missing something here?
 
StumpyBloke said:
Not sure what the problem is. It’s second hand presumably, therefore may well be out of warranty? Unless I’m missing something here?
Click to expand...
It’s the AW5 in SBTi. Took the plunge and bought it from them since the wait was so long elsewhere and now this problem. Apple customer support says that it was never intended for sale and it belongs to them. Not able to advise me what to do next, just had to tell me that and logged it all in.
 
mypyh4ooo said:
Contacted Apple which wanted to see my proof of purchase and advised me that there is nothing more they can do regarding the warranty since the product belongs to Apple and was never intended for sale? I mean how is this possible? I haven’t received the product yet but will be returning as soon as I do.
Anybody else had this issue before with them? Avoid!
Click to expand...
I wonder if that item was a display model stolen from a store. Sounds like CeX failed to ensure the item was unencumbered and not stolen. This could apply to any reseller, though.
 
mypyh4ooo said:
It’s the AW5 in SBTi. Took the plunge and bought it from them since the wait was so long elsewhere and now this problem. Apple customer support says that it was never intended for sale and it belongs to them. Not able to advise me what to do next, just had to tell me that and logged it all in.
Click to expand...

Oh crikey - God knows what that means - but think you’re right - get your money back.
 
The item was paid for by PayPal so I could file a dispute with them and hopefully get a refund. Absolutely disgusting that they’ve let this happen. I’m sure they check everything they buy beforehand? If it was stolen it would of flagged up.
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revmacian said:
I wonder if that item was a display model stolen from a store. Sounds like CeX failed to ensure the item was unencumbered and not stolen. This could apply to any reseller, though.
Click to expand...
Aren’t they all inside drawers and displayed under glass cabinet?
 
mypyh4ooo said:
Aren’t they all inside drawers and displayed under glass cabinet?
Click to expand...
Nope, they're out in the open. You can literally walk in, grab a handful and run out - which is what people do quite often. My local Best Buy has three entire tables of Apple products sitting out in the open. I'm told that the operating systems running on display models is a special system that cannot be permanently changed or removed.
 
revmacian said:
Something tells me CeX didn't check anything with regard to this item. If they did, as you said, it would have thrown a flag. If Apple said it belongs to them and not intended for sale, then it is likely a stolen item (display item, training aid, etc). Apple stores get robbed all the time.
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Nope, they're out in the open. You can literally walk in, grab a handful and run out - which is what people do quite often.
Click to expand...
To be honest I haven’t even received the item yet. I managed to check the serial number from the receipt they had emailed me and as soon as i did I had a bad feeling about this. It’s such a lengthy and messy process now to return/refund the device. Hopefully I can do it to a store instead.
 
They are also in the US and Australia so not just a UK retailer. I have sold all my old apple watches to CEX and they have always been very through in checking the watches authenticity and ownership.
 
Bazooka-joe said:
They are also in the US and Australia so not just a UK retailer. I have sold all my old apple watches to CEX and they have always been very through in checking the watches authenticity and ownership.
Click to expand...
Can you advise what went wrong here then please? I’ve bought lots from them in the past and never had any issues until now.
 
I seem to recall another thread, yesterday, exactly like this. Question to administrators! If the OP is the same person, can the treads be merged?
 
jaybar said:
I seem to recall another thread, yesterday, exactly like this. Question to administrators! If the OP is the same person, can the treads be merged?
Click to expand...
Yes, the separate thread was started by myself but did not know details at that point. Now i do, so i am spreading awareness.
 
It would be better if the threads were merged, but I will leave that to administrators.

On another note, the issue is less about the vendor, but more about purchasing from Apple or an authorized reseller, even if that means waiting. That is not to say that things cannot happen with Apple or an authored reseller, but you are on more solid ground.

It also underscores the soundness of using a credit card.
 
jaybar said:
It would be better if the threads were merged, but I will leave that to administrators.

On another note, the issue is less about the vendor, but more about purchasing from Apple or an authorized reseller, even if that means waiting. That is not to say that things cannot happen with Apple or an authored reseller, but you are on more solid ground.

It also underscores the soundness of using a credit card.
Click to expand...
This has happened in fact in the past with John Lewis as the unit was a clearance watch, but they were able to override this and reset the warranty. CeX is a completely different kettle of fish. This should of never happened in the first place, this is a huge company with many stores worldwide. I paid by PayPal and i have no issue in asking for a refund.
 
Regarding John Lewis, if they’re an authorized reseller, I suspect Apple would have no choice but to reset the warranty.
,
 
jaybar said:
Regarding John Lewis, if they’re an authorized reseller, I suspect Apple would have no choice but to reset the warranty.
,
Click to expand...
I don't understand what you're trying to say exactly by mentioning the credit card? I have said above that i used PayPal to purchase it which is very similar to using a credit card in terms of buyers protection.
 
Don’t mean to be rude, but why would you buy an iphone 11 pro (£860+), and then buy a crappy used watch from cex?
 
mypyh4ooo said:
To be honest I haven’t even received the item yet. I managed to check the serial number from the receipt they had emailed me and as soon as i did I had a bad feeling about this. It’s such a lengthy and messy process now to return/refund the device. Hopefully I can do it to a store instead.
Click to expand...

I'd find out if you can do a return in store now. If not, can you refuse delivery and have the carrier return? I know you can usually do this in the US.
 
MarkC426 said:
Don’t mean to be rude, but why would you buy an iphone 11 pro (£860+), and then buy a crappy used watch from cex?
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You were already being rude in your previous post actually. Back to your question though, bought the watch as it was the only one in stock available to be delivered now and not in 4 weeks time.Relax.
 
Yes but you do know cex only sell used/second hand items.
someone at work was just talking about selling their old aw to cex, as it has a few problems....;) and if you don’t make them aware, it will just be resold.
 
MarkC426 said:
Yes but you do know cex only sell used/second hand items.
someone at work was just talking about selling their old aw to cex, as it has a few problems....;)
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Wrong. I have bought items from them in the past still in their original packaging. They have to say it is used, however not everything actually is.
 
OP. Has it been delivered yet. I have ordered a few items from CEX such as bands and never had an issue.
 
I'd just wait and see what turns up, check the serial number and if you have any worries, return it for a refund. Simple.
 
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