Avoid Speck SmartCase! Literally chipped off my rMBP

[DevAndy]

I bought the black Speck Smartcase from the Apple store 3 weeks ago for $50. Yesterday, I took it off and noticed the top case aluminum has literally chipped off.

It's the kind of chip you would find banging a macbook against a hard wall... except I didn't do that.

I too, was willing to give Speck a chance despite the bad reviews, and didn't believe the "scratch" problems others were having. To be fair, I never noticed any scratches when taking the case off.

Just a big chip off the aluminum is all.

 

[Sifinity]

lol this sounds so sarcastic , but yea incase is the way to go plus you can get the clear ones for $17

 

[vpro]

Moshi please people.

1. You bumped the MPB on something without knowing some time ago.
2. You stuffed it in your backpack with books, water bottle, other large heavy objects, causing great pressure squeezing all over the MBP.
3. You did not sand down smooth all of the edges of the case before applying.
4. You did not thoroughly clean the MBP's surfaces before putting on the cover.
5. Your MPB already had a defect in that area and the removal of the case was what was needed to complete the act.

 

[sneak3]

Pictures or it didnt happen!

 

[alphaod]

3. You did not sand down smooth all of the edges of the case before applying.

If you have to modify a product as an end user to get it work properly, it's a defective product.

 

[thetechfixer]

Thats interesting, I did have a Speck See Thru Scratch my MacBook

 

[Merode]

1. You bumped the MPB on something without knowing some time ago.
2. You stuffed it in your backpack with books, water bottle, other large heavy objects, causing great pressure squeezing all over the MBP.
3. You did not sand down smooth all of the edges of the case before applying.
4. You did not thoroughly clean the MBP's surfaces before putting on the cover.
5. Your MPB already had a defect in that area and the removal of the case was what was needed to complete the act.

There are many stories regarding bad quality of these cases. I believe OP.
My friend had Incase one and it simply fell apart within few months.

I'd buy none of those. Just take care of your notebook and if you get some huge scratch, maybe put sticker there?

 

[DevAndy]

There are many stories regarding bad quality of these cases. I believe OP.
My friend had Incase one and it simply fell apart within few months.

I'd buy none of those. Just take care of your notebook and if you get some huge scratch, maybe put sticker there?

Thank you, I got a reply from Speck support stating that the "huge chip" was because of small debris that was there when I put on the case.

Well, I was abundantly cautious when putting on the case, and no "small debris" should fall in a $50 case and cause such a heavy damage.

Does anyone else think the proper resolution for this is a refund, not a replacement?

 

[Yotsuba]

Sounds like OP is just trying to get Speck to buy him a new computer. There's no way that a piece of cheap plastic like what is used in Speck cases could take out a chunk of aluminum. I've been using a Speck case on my 17" MacBook Pro for two years now and no damage has been dealt to my computer. As a matter of fact, the only thing that has happened is two of the little plastic clips on the case itself broke.

 

[x3n0n1c]

Sounds like OP is just trying to get Speck to buy him a new computer. There's no way that a piece of cheap plastic like what is used in Speck cases could take out a chunk of aluminum. I've been using a Speck case on my 17" MacBook Pro for two years now and no damage has been dealt to my computer. As a matter of fact, the only thing that has happened is two of the little plastic clips on the case itself broke.

I would have to agree, plastic would not be capable of actually chipping anodized aluminum. Scratch or dent if enough force is applied sure.

We need pictures for this ghostly claim.

 

[DevAndy]

Sounds like OP is just trying to get Speck to buy him a new computer. There's no way that a piece of cheap plastic like what is used in Speck cases could take out a chunk of aluminum. I've been using a Speck case on my 17" MacBook Pro for two years now and no damage has been dealt to my computer. As a matter of fact, the only thing that has happened is two of the little plastic clips on the case itself broke.

I've asked whether the proper resolution was a refund of $50, so I don't know why you'd mention a computer replacement.