AVOID SQUARETRADE - DAMAGED MY LAPTOP

Discussion in 'MacBook Pro' started by naked_d, Jan 30, 2017.

  1. naked_d macrumors newbie

    Joined:
    Jan 30, 2017
    Location:
    tampa
    #1
    I recently (January 2017) sent my laptop in due it freezing up and restarting randomly. I got the laptop back almost 2 weeks later and i noticed a vertical on the left side of the screen and the camera port also had the new screen showing. This was not an OEM screen at all. After I received the laptop 2 weeks later I used it for 2-3 days and it randomly shut off on me while doing school work and would not turn back on at all. I called squaretrade to file another claim and sent it back in and I got it back a week later unfixed and damaged. Also, the wifi is not detecting any networks, it does not charge and the right speaker is not working at all. They refused to fix anything and voiding my warranty due to some heat damage. CHECK OUT THE PICTURES BELOW OF MY LAPTOP COMING BACK FROM SQUARETRADE WITH ADDITIONAL DAMAGE!!!
     

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  2. ipodlover77 macrumors 65816

    ipodlover77

    Joined:
    Jan 17, 2009
    #2
    Doesnt ST give you the option of repairing in a Apple Store and then reimbursing you?
     
  3. naked_d thread starter macrumors newbie

    Joined:
    Jan 30, 2017
    Location:
    tampa
    #3
    yes, and they can also ship to their repair facility. which they always do first.
     
  4. poematik13, Jan 30, 2017
    Last edited: Jan 30, 2017

    poematik13 macrumors 6502a

    Joined:
    Jun 5, 2014
    #4
    It's 100% your fault for repairing a laptop at anywhere else other than an Apple store

    3rd party insurance/repair companies do NOT use OEM parts and are also pretty careless when handling your gear.

    Always take your stuff to Apple directly for repair, and if you can't, make sure it's an Apple Certified Repair center.
     
  5. ipodlover77 macrumors 65816

    ipodlover77

    Joined:
    Jan 17, 2009
    #5
    Not to interrogate you but why would you ever choose to ship it to Squaretrade than to repair it at the Apple Store? You're in tampa so you should have Apple Stores around you as well?
     
  6. AlliFlowers Contributor

    AlliFlowers

    Joined:
    Jan 1, 2011
    Location:
    L.A. (Lower Alabama)
    #6
    I have had multiple things repaired and replaced through SquareTrade. But for an Apple product, all you need is preauthorization to go directly to Apple. If Apple can't fix it, ST will automatically have it replaced.
     
  7. noteple macrumors 65816

    noteple

    Joined:
    Aug 30, 2011
    #7
    Apple repair center flat rate or take your chances
     
  8. tubeexperience macrumors 68030

    Joined:
    Feb 17, 2016
    #8
    Ignorance is bliss.

    I am one of those who do third-party repairs and use OEM parts all the while charging less than Apple.
     
  9. lambertjohn macrumors 6502

    Joined:
    Jun 17, 2012
    #9
    I always thought Squaretrade was a scam. I would avoid them at all costs! Especially with an Apple product.
     
  10. poematik13 macrumors 6502a

    Joined:
    Jun 5, 2014
    #10
    Good for you, but not everyone is like you. Lots of shady companies cut corners and screw over people like OP.
     
  11. AlliFlowers Contributor

    AlliFlowers

    Joined:
    Jan 1, 2011
    Location:
    L.A. (Lower Alabama)
    #11
    Definitely not a scam. As I said in my previous post, I've used them for years with no problems.
     
  12. iChase macrumors member

    Joined:
    Oct 3, 2007
    Location:
    Orlando, FL
    #12
    I too have used ST for years on multiple devices. I've always been completely satisfied with their service but I have never sent an Apple product to them. I just get authorization to get it repaired at an Apple Store, then a PayPal deposit shows up after I submit my Apple service receipt.
     

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