I recently (January 2017) sent my laptop in due it freezing up and restarting randomly. I got the laptop back almost 2 weeks later and i noticed a vertical on the left side of the screen and the camera port also had the new screen showing. This was not an OEM screen at all. After I received the laptop 2 weeks later I used it for 2-3 days and it randomly shut off on me while doing school work and would not turn back on at all. I called squaretrade to file another claim and sent it back in and I got it back a week later unfixed and damaged. Also, the wifi is not detecting any networks, it does not charge and the right speaker is not working at all. They refused to fix anything and voiding my warranty due to some heat damage. CHECK OUT THE PICTURES BELOW OF MY LAPTOP COMING BACK FROM SQUARETRADE WITH ADDITIONAL DAMAGE!!!