AW acts strangely

[MacKnut]

My 5th Gen. AW with IOS 10.4 suddenly lost several complications- EKG and Fitness completely gone and not retrievable, heart frequency doesn’t show resting pulse, pulse range or walking pulse. Haven’t made any changes except for installing HA-app on iPhone 13 (Phonak). Puzzled - what happened and how can I fix it?

 

[jz0309]

My 5th Gen. AW with IOS 10.4 suddenly lost several complications- EKG and Fitness completely gone and not retrievable, heart frequency doesn’t show resting pulse, pulse range or walking pulse. Haven’t made any changes except for installing HA-app on iPhone 13 (Phonak). Puzzled - what happened and how can I fix it?

No idea what app that is, I’d delete it on both AW and phone, reboot both and then see how it behaves

 

[Jackbequickly]

Like the previous poster suggested, reboot both watch and iPhone.

 

[MacKnut]

Tried all-no success. Apple support found the solution:Content & Privacy Restrictions ( under Screentime) were activated, which I had not been aware how that had happened. After inactivating that setting the critical test was to ping the phone from the watch - that didn't work at first and made a shut-down / restart necessary. Voila- everything was fine then, all apps were back.Thank you apple support for trying so hard for 20 minutes to check point by point!

 

[jz0309]

Tried all-no success. Apple support found the solution:Content & Privacy Restrictions ( under Screentime) were activated, which I had not been aware how that had happened. After inactivating that setting the critical test was to ping the phone from the watch - that didn't work at first and made a shut-down / restart necessary. Voila- everything was fine then, all apps were back.Thank you apple support for trying so hard for 20 minutes to check point by point!

there's not even a setting on the AW for this afaik, really bizarre ...

 

[NoBoMac]

True re no AW setting for that, but Fitness and Health have toggles under "Allowed Apps". PERHAPS those were toggled off when Content Restrictions was on: can see any complication that has ties to those no longer being active.

Just a WAG.

 

[jz0309]

True re no AW setting for that, but Fitness and Health have toggles under "Allowed Apps". PERHAPS those were toggled off when Content Restrictions was on: can see any complication that has ties to those no longer being active.

Just a WAG.

I have never used the screen time feature, but just took a look, way way complicated imho and I can't see how one can accidentally turn apps on/off ...