AW App support

Discussion in 'Apple Watch Apps' started by thealiendad, Aug 27, 2015.

  1. thealiendad macrumors member

    thealiendad

    Joined:
    Jun 27, 2015
    Location:
    UK
    #1
    Should it be a requirement that an app creator has to offer app support?
    I have purchased apps that only give the name of the creator and no more.
     
  2. thealiendad thread starter macrumors member

    thealiendad

    Joined:
    Jun 27, 2015
    Location:
    UK
    #3
    but at least you have 14 days to request a refund, but i would prefer to know support was a requirement for all AW apps
     
  3. MacDawg macrumors P6

    MacDawg

    Joined:
    Mar 20, 2004
    Location:
    "Between the Hedges"
    #4
    I don't see Apple policing or enforcing support of apps
    Not sure how it would or could be done
    But I have been wrong before

    How would you define "support"?
    Providing contact info?
     
  4. thealiendad thread starter macrumors member

    thealiendad

    Joined:
    Jun 27, 2015
    Location:
    UK
    #5
    i recently bought two app that had issues, one now has a contact page, so i was able to request support, the other just has only got the name of the creator and nothing more, so as i was unable to get support with an issue i requested and received a refund. It is not the cost, but if others have an issue and get a refund Apple may react.
     
  5. MacDawg macrumors P6

    MacDawg

    Joined:
    Mar 20, 2004
    Location:
    "Between the Hedges"
    #6
    So, if I am understanding what you are saying...
    What you want is for Apple to require the app developers to provide contact information?
    That is different from saying Apple should require them to provide support for the app, at least in my mind
    Requiring a contact email or URL might be feasible, but requiring ongoing support (?) would create a lot of issues to resolve IMO
     
  6. thealiendad thread starter macrumors member

    thealiendad

    Joined:
    Jun 27, 2015
    Location:
    UK
    #7
    as you say, my question was perhaps a bit ambiguous, contact info would be enough so you can at least say 'something is wrong' so the developer would learn more quickly of an issue than by finding out that people had either requested a refund or left a poor revue.
     

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