Three weeks ago I bought an Apple watch series 3, and was extremely happy with it.
Six days after buying it, I went driving to take my children from piano lessons and got out of my car. Then I noticed there was a tiny glass laying on my clothes. After looking around and not seeing anything broken, I went for the children. When I came back to the car I looked at the watch and noticed its glass was broken. No conscious striking to anything, and if it was hit by anything, it was for sure a soft hit. I have been wearing an apple watch for several years (I bought it before it was sold in Spain), and it is in pristine condition.
I called Apple and they told me to go to Puerta del Sol Apple Store Genius Bar. I have to say it was, by long, my worst experience there.
First I arrived early, like 30 minutes, and got delayed more than 45 minutes to be attended. Then a first Genius, after describing him exactly what happened, told me glass was not covered by warranty, and told me I would have to pay 250 € to repair it. I was not happy with the solution, so it was escalated to a manager, who, after listening to my description asked another person in the store to try to give me an special offer, as I was so unlucky to break my apple watch. Then this person gave me an special offer of 329 €, and said that it was the best offer she could do. Higher than the apparently nominal rate!. When I told her about it, she told me the initial Genius had been offering something for what he was applying an additional discount he was not supposed to provide. Afterwards, she went to talk to the previous Genius and came back with a reduced cost of 205 €! I said ok to his offer, but felt they were playing with me. Last Wednesday I went again to the Apple Store, and they changed again the price, as the price they told me was without VAT, which is illegal in retail in Spain. Afterwards they explained there is no special offers in Apple, they can’t do anything, and they even called me by phone to apologize, but no change. I paid 249€, the regular price. And lost like two hours discussing with people that said they understood me but changed nothing.
In general I feel the watch itself is too fragile for everyday use. It is the first time in my life I break a watch … or a phone!
After spending a lot of money in Apple equipment (both for me, my family and my university department), and thinking their retail and warranty service was great, I now need to say the durability of the products is much worse than a few years ago, and the service, at least in Madrid, is simply bad. This very same days I bought an iPad Pro for my work, but not there.
Six days after buying it, I went driving to take my children from piano lessons and got out of my car. Then I noticed there was a tiny glass laying on my clothes. After looking around and not seeing anything broken, I went for the children. When I came back to the car I looked at the watch and noticed its glass was broken. No conscious striking to anything, and if it was hit by anything, it was for sure a soft hit. I have been wearing an apple watch for several years (I bought it before it was sold in Spain), and it is in pristine condition.
I called Apple and they told me to go to Puerta del Sol Apple Store Genius Bar. I have to say it was, by long, my worst experience there.
First I arrived early, like 30 minutes, and got delayed more than 45 minutes to be attended. Then a first Genius, after describing him exactly what happened, told me glass was not covered by warranty, and told me I would have to pay 250 € to repair it. I was not happy with the solution, so it was escalated to a manager, who, after listening to my description asked another person in the store to try to give me an special offer, as I was so unlucky to break my apple watch. Then this person gave me an special offer of 329 €, and said that it was the best offer she could do. Higher than the apparently nominal rate!. When I told her about it, she told me the initial Genius had been offering something for what he was applying an additional discount he was not supposed to provide. Afterwards, she went to talk to the previous Genius and came back with a reduced cost of 205 €! I said ok to his offer, but felt they were playing with me. Last Wednesday I went again to the Apple Store, and they changed again the price, as the price they told me was without VAT, which is illegal in retail in Spain. Afterwards they explained there is no special offers in Apple, they can’t do anything, and they even called me by phone to apologize, but no change. I paid 249€, the regular price. And lost like two hours discussing with people that said they understood me but changed nothing.
In general I feel the watch itself is too fragile for everyday use. It is the first time in my life I break a watch … or a phone!
After spending a lot of money in Apple equipment (both for me, my family and my university department), and thinking their retail and warranty service was great, I now need to say the durability of the products is much worse than a few years ago, and the service, at least in Madrid, is simply bad. This very same days I bought an iPad Pro for my work, but not there.
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