Aw crap, my 2006 MacBook's palmrest is cracking... Will Apple repair it?

Discussion in 'MacBook' started by ravenvii, Oct 25, 2009.

  1. ravenvii macrumors 604

    ravenvii

    Joined:
    Mar 17, 2004
    Location:
    Melenkurion Skyweir
    #1
    I've read that Apple will repair it even if it's out of warranty? Any truth to that? What should I tell the Genius to convince him to have it repaired without cost to me?

    Thanks!
     
  2. XboxMySocks macrumors 68020

    XboxMySocks

    Joined:
    Oct 25, 2009
    #2
    If you tell him you dropped it or something that probably won't help. I have an 06 mbook that has this too but I never got it repaired, your local cert.retailer should be able to fix/replace/send it to someone who can fix/replace it for free on behalf of Apple, though.
     
  3. Krafty macrumors 601

    Krafty

    Joined:
    Dec 31, 2007
    Location:
    La La Land
    #3
    They should, its not that big of a deal. Although my '06 MB is under warranty I had it replaced about 4 times cause of that.
     
  4. Cabbit macrumors 68020

    Cabbit

    Joined:
    Jan 30, 2006
    Location:
    Scotland
    #4
    It was found to be a design flaw. They are replacing the cracked casing no questions asked last i checked.
     
  5. Kebabselector macrumors 68030

    Kebabselector

    Joined:
    May 25, 2007
    Location:
    Birmingham, UK
    #5
    Mine was fixed about a year ago for the same issue. It was out of warranty, but replaced anyway.
     
  6. Eidorian macrumors Penryn

    Eidorian

    Joined:
    Mar 23, 2005
    Location:
    Indianapolis
    #6
    They tend to repair it even out of warranty. Though the replacement upper case appears to be just another upper case.
     
  7. fluffyx macrumors 6502

    Joined:
    Oct 25, 2007
    #7
    At the moment, Apple repairs any MacBook whose palmrest is cracking free of charge—regardless of the computer's age.

    About two or three months ago, Apple started recommending that service providers and Apple Stores install these metal support "shims" that try to reduce the instance of top case cracks. So hopefully this won't happen again :).
     
  8. CrackedButter macrumors 68040

    CrackedButter

    Joined:
    Jan 15, 2003
    Location:
    51st State of America
    #8
    Got mine replaced a month ago, they give you a new clean keyboard as well since its all from one part!
     
  9. Eidorian macrumors Penryn

    Eidorian

    Joined:
    Mar 23, 2005
    Location:
    Indianapolis
    #9
    I liked getting the new keyboard and trackpad as well. Though I needed a PRAM reset afterward because the trackpad would act up.
     
  10. harry*333 macrumors 6502a

    harry*333

    Joined:
    Jul 24, 2009
    #10
    YES YES YES they will repair it for free
    i had this in the spring, took it to the genius bar and they fixed it
    apparently it has been classified as a factory defect so it can be fixed anytime even out of warranty
    don't make any excuse about dropping it or anything because then they won't think its wear which is what the factory defect is for
    and if your lucky i've heard stories that some people have taken it and they replace their whole macbook with a new one, very rare case i think
     
  11. kupua macrumors member

    Joined:
    May 19, 2005
    #11
    If its a known defect, is there a case id or some reference that can be linked to the apple.com and find more info on it?

    Thanks
     
  12. Eidorian macrumors Penryn

    Eidorian

    Joined:
    Mar 23, 2005
    Location:
    Indianapolis
    #12
    The old case yellowing and cracking issue might be up there as a KB article.

    Otherwise the replacement of the upper case in general due to cracking is just something that's known and the repairs are done. At least from my experience and what I see on here. If anyone else has some deeper details please fill me in too.
     
  13. kupua macrumors member

    Joined:
    May 19, 2005
    #13
    Yes, I can now confirm that too!:D Mine is on its way back to the apple farm!

    Now what's the best way to protect that from happening again?
     

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