Resolved AW not in mute but no sound?

Discussion in 'Apple Watch' started by Shadowbech, Aug 1, 2015.

  1. Shadowbech macrumors 68040

    Joined:
    Oct 18, 2011
    #1
    So I'm having an issue where there is no sound coming out on my AW SB SS. I do not have silent mode turn on or even mute on so I don't think that's an issue. So if i get alerts, I don't get any sound, I tested using my wife's phone to call myself and my watch can vibrate but there is no sound.

    Just curious if anyone had this issue? I do have an appointment made later this evening.
     
  2. Julien macrumors G3

    Julien

    Joined:
    Jun 30, 2007
    Location:
    Atlanta
    #2
    You did try restarting your :apple:Watch before posting and making an appointment?
     
  3. Gav2k macrumors G3

    Gav2k

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    Jul 24, 2009
  4. warburg macrumors 6502

    Joined:
    Jul 27, 2008
    #4
    I started a new thread before reading this one. I have the same problem, if there is a problem. Does the Apple Phone actually "ring." I hear a buzz, what is called "haptics," from the watch when I receive a phone call but not a ring.
     
  5. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #5
    It's a common bug that's resolved by rebooting or hard rebooting (pressing the crown and side button until the Apple logo appears). If it's still broken, take it in.
     
  6. Shadowbech thread starter macrumors 68040

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    Oct 18, 2011
    #6
    yes I have rebooted, even unpaired and what not so still no sound.
     
  7. Shadowbech thread starter macrumors 68040

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    Oct 18, 2011
    #7
    Even if my phone is on silent, my watch will ring and make a tone and vibrate when there is a call coming in. Not too long ago I received an alert from my activity update, no sound but only vibrate, which I find it odd because when I do get alerts I always get sound as well. Just to reiterate, my watch is not on silent mode or in mute mode.
     
  8. warburg macrumors 6502

    Joined:
    Jul 27, 2008
    #8
    That seems to have done it for me. Now it rings. It's kind of a tinny sound. Thanks very much.
     
  9. Shadowbech thread starter macrumors 68040

    Joined:
    Oct 18, 2011
    #9
    Update: Went to the Genius bar, told them that my haptic and sound is intermittent even after restoring it. It's going to be sent of the the repair center and they will look at it and do some testing.
     
  10. warburg macrumors 6502

    Joined:
    Jul 27, 2008
    #10
    When you ask Siri a question, should you hear a beep after you stop talking to confirm that Siri is processing the request?
     
  11. testcard macrumors 68030

    testcard

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    Apr 13, 2009
    Location:
    Middle England
  12. warburg macrumors 6502

    Joined:
    Jul 27, 2008
    #12
    Yes, that's right. I'm reading Mark Saltzman's Apple Watch for Dummies, and he hears beeps everywhere, as in this case.
     
  13. Shadowbech thread starter macrumors 68040

    Joined:
    Oct 18, 2011
    #13
    Update 2: Received an e-mail and a phone call from Apple stating that my Apple watch that I put in service is back and looks like it's going to be a new one. So hopefully everything will work.
     
  14. warburg macrumors 6502

    Joined:
    Jul 27, 2008
    #14
    Should there be a sound when there is incoming mail? I get the haptic but no sound.
     
  15. JayLenochiniMac macrumors G5

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    Nov 7, 2007
    Location:
    New Sanfrakota
    #15
    You can customize alerts to opt for haptic or sound or both. Mail > Show Alerts > Select sound/haptic for each account.
     
  16. Mac2me macrumors 6502a

    Joined:
    Jun 10, 2015
    #16
    Did your watch go through water like a shower or washing hands? I've also read a while back that some folks who did were experiencing a speaker issue for a while until all the water evaporated apparently. When it did their sound came back.
     
  17. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #17
    Yep, and this is not normal and indicative of an early sign of water ingress.

    OP, do tell us if you've ever subject it to water.
     
  18. warburg macrumors 6502

    Joined:
    Jul 27, 2008
    #18
    Well, I went to the Apple Store and they unpaired and repaired the watch and made some other adjustments, but I still don't get sounds on mail. I've set it on Custom now and will see if that does anything
     
  19. Shadowbech thread starter macrumors 68040

    Joined:
    Oct 18, 2011
    #19
    Yes of course it has gone through water for a few minutes when washing hands, etc. Anyways I got back from the apple store. Anyways, I received a new one in a white box and is brand new. All is good.

    I've read on the Apple Support Community and a lot of people there have reported similar issues that I had so this isn't really an isolated incident.

    Some people say that rebooting fixed it, some say it came back.
     
  20. Shadowbech thread starter macrumors 68040

    Joined:
    Oct 18, 2011
    #20
    Yes it has been to water but that's only for less than 10 seconds, but I don't think my issue had anything to do with water. as apple does stated in there support page that if the crown is sticky or hard to move to run the watch under water. (Or at least in the crown area)

    Either way Apple service center has sent me a new one so all is well.
     
  21. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #21
    Two different issues: One is a recurring bug fixed by rebooting (a software issue) and another is a water ingress issue or a simple hardware failure (a hardware/manufacturing defect).
     
  22. warburg, Aug 5, 2015
    Last edited: Aug 5, 2015

    warburg macrumors 6502

    Joined:
    Jul 27, 2008
    #22
    I get a ring sound on incoming calls but no ring sound on incoming mail, just a haptic buzz. The same with my wife's phone. Is this normal? J have my mail settings on Custom and it indicates that Mail should have haptic and sound.
     

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