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Awards not transfering

jav6454

jav6454

macrumors Core
Original poster
Nov 14, 2007
22,303
6,270
1 Geostationary Tower Plaza
Hey guys, I have a relative weird issue. I'm posting it here as it was to do with the Activity/Fitness App and watch settings.

I recently migrated from iPhone XS to 12 Pro. That went without a hitch. The migration of the watch was done automatically; however, the activity awards I have have not migrated. I do see that the app recognizes the times I have reached them. That does not mean the awards are granted. Any help?
 
I did a migrate from XS to 12 Pro as well, it took an overnight on charge for the awards to transfer but they were all there the next morning. Give it a few hours
 
they are restored from iCloud, some folks here have reported it took a couple days ...
 
The migration process is crap. I had to restart both my phone and watch two or three times over the space of 48 hours to get everything transferred across. The limited edition awards being the last ones.
 
ractdi said:
I did a migrate from XS to 12 Pro as well, it took an overnight on charge for the awards to transfer but they were all there the next morning. Give it a few hours
Click to expand...

jz0309 said:
they are restored from iCloud, some folks here have reported it took a couple days ...
Click to expand...

Thanks for the replies. Mind you this was done almost 4 days ago and still no awards. I really don't wish to do the whole process again as it's a pain.
 
jav6454 said:
Thanks for the replies. Mind you this was done almost 4 days ago and still no awards. I really don't wish to do the whole process again as it's a pain.
Click to expand...
it certainly should not take that long, have you rebooted both watch and phone since? That's an easy step, beyond that, you could go and start the whole migration over again, or, you might want to contact apple ...
 
jz0309 said:
it certainly should not take that long, have you rebooted both watch and phone since? That's an easy step, beyond that, you could go and start the whole migration over again, or, you might want to contact apple ...
Click to expand...
I'll contact Apple tomorrow should they not appear. Thanks all!
 
jav6454 said:
I'll contact Apple tomorrow should they not appear. Thanks all!
Click to expand...

Unless I’ve missed it, you haven’t answered, have you restarted both devices? As I said above, I had to do it a couple of times to get all mine to transfer. It’s an absolute PITA. But that’s Apple’s QC these days.
 
Last edited:
nippyjun said:
Is your health data selected as part of your iCloud backup?
Click to expand...
Yes it is.

As an update, @jz0309 & others, the awards just transferred. So it ended up working... somehow. Apparently all that was needed was time to allow iCloud to transfer it over. Perhaps the several activations during the Christmas holidays meant I was placed in queue to get these transferred over.
 
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Reactions: jz0309 and ractdi
Wow. You got lucky. I lost about 440 days worth of activity when I went through this. Hopefully Apple pull their heads out and fix this someday.
 
jav6454 said:
Yes it is.

As an update, @jz0309 & others, the awards just transferred. So it ended up working... somehow. Apparently all that was needed was time to allow iCloud to transfer it over. Perhaps the several activations during the Christmas holidays meant I was placed in queue to get these transferred over.
Click to expand...
glad it worked out ok :)
 
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