I was one of the devotees (aka crazies) to camp out overnight for the 5S last week. I arrived at the Apple Store in Bethesda around 10pm, and was number 14 in line. I had never done this before, and wanted to have the experience. Everyone near me was awesome and fun to talk to. It was obvious through the night and early morning that the gold model was going to be the one everyone wanted. We kept referring to the tickets that the Apple employees would distribute as "Golden Tickets".
Anyway, around 3am or so, an Apple Store employee emerged from the store to let us know that gold and silver stock was severely limited. She hinted that the first 20 or so people in line would have their choice of color, but everyone else would have to settle for space grey. At this point, I thought I was golden, so to speak.
When the ticket distribution started, it was clear that she had grossly over estimated the stock of gold and silver phones. I was left slightly disappointed, but walked away with a space grey model by 8:20am.
A few days later, I noticed that the receipt had a survey component. I went through the questions and explained what happened. Just a few hours later, a manager from the store called and wanted to talk about my experience. I went over it again and told him that I was disappointed about the stock, but nonetheless very happy with my new iPhone.
This is where the story gets good--he offered to put aside the next gold iPhone for my carrier that came in the store. I thanked him, and low and behold, that night he called and said that a gold iPhone was on hold for me at the store. Last night I went in and did the exchange and am now the happy owner of a gold iPhone.
Anyway, just a great and happy Apple customer here wanting to share with the forum. I almost always fill out surveys like this but this is the first time anything came of it.
Anyway, around 3am or so, an Apple Store employee emerged from the store to let us know that gold and silver stock was severely limited. She hinted that the first 20 or so people in line would have their choice of color, but everyone else would have to settle for space grey. At this point, I thought I was golden, so to speak.
When the ticket distribution started, it was clear that she had grossly over estimated the stock of gold and silver phones. I was left slightly disappointed, but walked away with a space grey model by 8:20am.
A few days later, I noticed that the receipt had a survey component. I went through the questions and explained what happened. Just a few hours later, a manager from the store called and wanted to talk about my experience. I went over it again and told him that I was disappointed about the stock, but nonetheless very happy with my new iPhone.
This is where the story gets good--he offered to put aside the next gold iPhone for my carrier that came in the store. I thanked him, and low and behold, that night he called and said that a gold iPhone was on hold for me at the store. Last night I went in and did the exchange and am now the happy owner of a gold iPhone.
Anyway, just a great and happy Apple customer here wanting to share with the forum. I almost always fill out surveys like this but this is the first time anything came of it.
