AWESOME apple store experience with 27 inch Imac

Discussion in 'iMac' started by BigGroll, Feb 19, 2010.

  1. BigGroll macrumors member

    Joined:
    May 27, 2009
    #1
    So I purchased the 27" the third day it was released... after the latest firmware update, I experienced some pretty bad flickering, screen wasnt yellow at all, and everything else worked beautifully.

    I made an appointment at the genius bar to get it looked at. I calmly explained to the Genius that I was a student and simply couldnt afford to go without my Imac for any length of time. He hooked up my Imac and ran it through a series of tests, and of course, the Imac wouldnt flicker! He ran multiple programs simultaneously and it wouldnt flicker. Finally, after about 25 minutes of running 8-10 programs, it flickered a tiny bit.

    He went and spoke to his manager, and they swapped it out on the spot! He took my Imac back, and handed over a brand new, unopened box. The new Imac is fantastic! I was very pleased with the service.
     
  2. bruinsrme macrumors 601

    bruinsrme

    Joined:
    Oct 26, 2008
    #2
    That was cool of them to swap out the defective product
     
  3. lionheartednyhc macrumors 65816

    lionheartednyhc

    Joined:
    Jul 13, 2009
    #3
    Instead of telling us, tell apple. Click the link at the bottom of your receipt!
     
  4. JuanGuapo macrumors 6502a

    JuanGuapo

    Joined:
    May 21, 2009
    Location:
    Los Angeles, CA
    #4
    Always nice to hear these types of stories....
     
  5. mac88 macrumors 6502

    Joined:
    Aug 7, 2008
    Location:
    Boston, MA.
  6. sjinsjca macrumors 68000

    sjinsjca

    Joined:
    Oct 30, 2008
    #6
    I've had nothing but entirely, undiluted, staggeringly positive experiences at the Apple Store, the latest (which blew my mind) just tonight.

    Nevermind the quality products. It's a quality company.
     
  7. HLdan macrumors 603

    HLdan

    Joined:
    Aug 22, 2007
    #7
    No, this is the perfect place to tell a good story FINALLY of your experience with Apple. This forum has dedicated itself to negativity. It's great to hear that the OP had a great experience. The next time someone else needs to visit the Apple store for a repair they may not feel as apprehensive. :)
     
  8. jsol92 macrumors member

    Joined:
    Jan 27, 2010
    #8
    That's why I love the Genius bar...
    It's so hard to find good customer service in the technology industry.
    If I had a dollar for every time I've had bad customer service with Verizon because of defective phone swaps I'd be able to buy another phone - although, it would probably be defective. I was on my 4th EnV2 before they decided to let me swap for another phone, and even then it took about a month of complaining for them to do it.
     

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