AWESOME apple store experience with 27 inch Imac

[BigGroll]

So I purchased the 27" the third day it was released... after the latest firmware update, I experienced some pretty bad flickering, screen wasnt yellow at all, and everything else worked beautifully.

I made an appointment at the genius bar to get it looked at. I calmly explained to the Genius that I was a student and simply couldnt afford to go without my Imac for any length of time. He hooked up my Imac and ran it through a series of tests, and of course, the Imac wouldnt flicker! He ran multiple programs simultaneously and it wouldnt flicker. Finally, after about 25 minutes of running 8-10 programs, it flickered a tiny bit.

He went and spoke to his manager, and they swapped it out on the spot! He took my Imac back, and handed over a brand new, unopened box. The new Imac is fantastic! I was very pleased with the service.

 

[bruinsrme]

That was cool of them to swap out the defective product

 

[lionheartednyhc]

Instead of telling us, tell apple. Click the link at the bottom of your receipt!

 

[317342]

Always nice to hear these types of stories....

 

[mac88]

Glad to hear it! Enjoy your new machine.

 

[sjinsjca]

I've had nothing but entirely, undiluted, staggeringly positive experiences at the Apple Store, the latest (which blew my mind) just tonight.

Nevermind the quality products. It's a quality company.

 

[HLdan]

Instead of telling us, tell apple. Click the link at the bottom of your receipt!

No, this is the perfect place to tell a good story FINALLY of your experience with Apple. This forum has dedicated itself to negativity. It's great to hear that the OP had a great experience. The next time someone else needs to visit the Apple store for a repair they may not feel as apprehensive.

 

[jsol92]

That's why I love the Genius bar...
It's so hard to find good customer service in the technology industry.
If I had a dollar for every time I've had bad customer service with Verizon because of defective phone swaps I'd be able to buy another phone - although, it would probably be defective. I was on my 4th EnV2 before they decided to let me swap for another phone, and even then it took about a month of complaining for them to do it.