awesome experience with mac genius..

Discussion in 'iPhone' started by gdeputy, Dec 10, 2008.

  1. gdeputy macrumors 6502a

    gdeputy

    Joined:
    Jul 23, 2008
    Location:
    New York
    #1
    So, today I went to the apple store because my ringer switch had broken off..

    anyways, the genius told me normally this wouldn't be supported by the warranty but that he would replace it because it is a functioning button and it wasn't completely uncommon for this to happen.

    He ran it through diagnostics ect. and he checked for water damage.. and my phone HAS seen water..

    anyways, the genius tells me he has good news and bad news.

    The bad news being that my phone was in fact water damaged, which I acknowledged. He then said he should have me go buy one at full price because of this. Then, much to my surprise, he said he would go ahead and replace it for me since my phone was still running fine and not affected by any water damage and that my problem was in fact completely unrelated to water damage.

    Just thought that it was pretty awesome that he still gave me a new iPhone even though he knew it had seen water.

    Just to note though, my phone was fine after the water damage, it didn't effect it at all and the ringer switch breaking obviously had nothing to do with the water damage, but still, after all the horror stories I hear about them and being super strict, i was pleasantly surprised.
     
  2. bwortman macrumors member

    bwortman

    Joined:
    Dec 3, 2008
    Location:
    Colorado Springs, CO
    #2

    That is awesome...What was the diagnostics test checking for? Any idea?
     
  3. gdeputy thread starter macrumors 6502a

    gdeputy

    Joined:
    Jul 23, 2008
    Location:
    New York
    #3
    Unsure, but he did bring up my phone crashing on certain apps and safari crashing, and he gave me some tips on avoiding that (update apps on my computer rather than my phone and restart the phone sometimes daily if crashing is happening..) So I assume it checked just info the phone had stored.. which i thought was pretty cool

    Also, I can say I had jailbroken my phone before and by restoring it, setting it up as new phone and deleting settings and files it was clean.. I un-jailbroke a long time ago as I didn't use the features
     
  4. gadgetdad macrumors 6502a

    gadgetdad

    Joined:
    Sep 10, 2007
    Location:
    On my iPhone
    #4
    They just pull all your personal data off the iPhone before they sell it.
     
  5. arubinst macrumors 6502

    Joined:
    May 26, 2008
    Location:
    Lausanne - Switzerland
    #5
    How is this not supported by warranty? If this is not, then what is?

    How old is your phone?
     
  6. eugeneeya macrumors newbie

    Joined:
    Nov 20, 2008
    #6
    nice.. spilled beer in my iphone and it still works perfectly,
     

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