Hi there,
I reserved a SS 42mm watch this morning and went to the Geneva Apple Store to buy it. The Apple Watch "expert" who helped me didn't have a clue about the watch, the bands or anything else for that matter.
Anyone else with a similar experience?
I'm usually not the kind that rants or vents out these things, but it really felt like they had no idea what they were doing there. Here's a copy of the email I just sent to tcook@apple.com about it:
I reserved a SS 42mm watch this morning and went to the Geneva Apple Store to buy it. The Apple Watch "expert" who helped me didn't have a clue about the watch, the bands or anything else for that matter.
Anyone else with a similar experience?
I'm usually not the kind that rants or vents out these things, but it really felt like they had no idea what they were doing there. Here's a copy of the email I just sent to tcook@apple.com about it:
Hi Tim,
I had the worst experience at the Geneva store today while buying my Apple Watch.
I was helped by an Apple Watch “expert” who didn’t know what bands come in what sizes, wrongfully informing me that the leather loop comes in “one size fits all". As a matter of fact, he couldn’t even tell me if a band I was trying on was Medium or Large until someone else told him to look inside for the “L” or “M”. He knew basically nothing about the watch. It was like he had just heard about it for the first time in his life.
I also had to wait a long time because they had a very reduced number of demonstration boxes. They kept moving me from one table to another hopping to find one box available. The one that was used to show me the watch had several models missing. I couldn’t actually try on the one that I wanted. I was told it was not available to try.
In the end, I left the store with the watch I had originally reserved, an extra band and a really bad taste in my mouth. I turned down the assisted setup because I was afraid to loose valuable minutes of my time to people who clearly know less about the watch than I do.
Sorry for the rant, but this did not feel like a CHF 789 experience at all and certainly not up to the level I have come to expect from you guys. It was clearly a second class experience and I felt like a second class customer.
At least, the watch is nice...
Best regards,