B&H Photo - Be warned...

Discussion in 'Buying Tips and Advice' started by muziq, Dec 22, 2016.

  1. muziq macrumors member

    muziq

    Joined:
    May 31, 2008
    Location:
    NYC Baby
    #1
    Great prices, no tax outside of NY...

    BUT...

    No returns accepted on Macs.. (laptops, desktops)
    None..

    So, you better be 100% sure of your purchase, they will not take it back.. for any reason.

    only if it's defective, and even then, they may charge you a 15% restocking fee.

    Serious Buyer's remorse...

    Be warned.

    Next time, I'll read the fine print...
     
  2. David58117 macrumors 65816

    Joined:
    Jan 24, 2013
    #2
    Just price match with Best Buy, they accept B&H (as well as a few others). That way you get extended returns (assuming you're elite plus member), get points, etc etc.
     
  3. muziq thread starter macrumors member

    muziq

    Joined:
    May 31, 2008
    Location:
    NYC Baby
    #3
    Too late, already purchased... Never ever purchased an item that you could NOT return. These are final purchases...
     
  4. hallux macrumors 68030

    hallux

    Joined:
    Apr 25, 2012
    #4
    They don't exactly hide it, if you do due diligence and research their return policy before purchase. Sure, it isn't laid out on the product page, but it's clearly stated in the return policy.
     
  5. muziq thread starter macrumors member

    muziq

    Joined:
    May 31, 2008
    Location:
    NYC Baby
    #5
    Hence why I'm making everyone aware here.. to save someone the headache...
     
  6. BlueGoldAce macrumors 68000

    Joined:
    Oct 11, 2011
    #6
    True.

    I was aware of the " no return" when I purchased a 13 touchbar pro earlier this week. No tax and overnight shipping. Ordered it at 4:55 est and hadn't by 8:30 am the next day. Saved ~160 in tax.

    I did my diligence and tested the Mac before buying. I even considered price matching at Best Buy. But I couldn't justify the extra taxes and wait.

    Always consider the return policy prior to buying.
     
  7. bjmoose macrumors member

    Joined:
    Oct 4, 2011
    #7
    Check out Powermax http://legacy.powermax.com/page/returns-errors is their returns policy. They too have no sales tax (they're in Oregon) and prices are usually about the same as B&H. They have been awesome to deal with in my experience.
     
  8. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #8
    I think its important to always be sure of the return policy. Its not like BH Video is hiding that info, though I will say they probably could do a better job and presenting the return policy.
     
  9. johnnyindia macrumors member

    Joined:
    Jun 4, 2010
    #9
    I spoke to B&H about my Macbook Pro and they told me I could return till Feb 1 as long as it's unopened. Can anyone confirm this? Wish I saved the live chat...
     
  10. BruiserB macrumors 65816

    Joined:
    Aug 9, 2008
    #10
    One could just read their return policy instead of fretting.

    [​IMG]

    [​IMG]
     
  11. chscag macrumors 68030

    chscag

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #11
    They also charge a 15% restocking fee and you (the buyer) pays for shipping back to them. The best return policy is still from Apple. You might pay more because of local sales tax but to me it's worth it for the service and convenience. And, you can use your Apple gift cards there. ;)
     
  12. David58117 macrumors 65816

    Joined:
    Jan 24, 2013
    #12
    No way - Best Buy has the better policy. I think it's 45 days for elite members, no questions asked, and they offer price matching during the whole period. They also price match locally, as well as have a list of online stores they price match from (Newegg, BHP, Amazon (not third party vendors),..). Plus reward zone points add up..

    Apple is what, 2 weeks? They don't have sales, no price matching, the best they will do is student discount..which BB does as well.
     
  13. bushman4 macrumors 68020

    Joined:
    Mar 22, 2011
    #13
    B&H while they have been in existence for a while are NOT consumer friendly in their policies.
    At first they were doing equipment rentals but now they took on a full retail stand without realizing the customer means a lot.
    Why am I going to B&H when Best Buy or Amazon can do just as good.
    Use B&H for a showroom and order elsewhere.
     
  14. BruiserB macrumors 65816

    Joined:
    Aug 9, 2008
    #14
    Sounds like you must live in NYC, so you have to pay tax at B&H but have access to their physical store. The main attraction of B&H to many on here is that they are an official Apple reseller but they don't charge sales tax on out of state shipments. That's a big advantage for many, but as warned here, you need to be sure of what you want if you order from them.
     
  15. daflake, Dec 24, 2016
    Last edited: Dec 24, 2016

    daflake macrumors 6502a

    Joined:
    Apr 8, 2008
    #15
    They don't do anything that most companies don't do. People have just gotten used to Amazon but B&H are not that big and can't afford to be an Amazon.
     
  16. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #16
    Most small mom and pop shops cannot really afford that sort of return policy. BH Video isn't a mom and pop shop, they've grown to a be a large retailing force in the photography segment and you can buy MBPs for a large discount.

    I guess you can't have it both ways, getting great deals and having an incredibly flexible return policy. I'm not knocking them, because I've had great customer service from them in the past (mostly camera equipment)
     
  17. michaelsviews macrumors 65816

    Joined:
    Sep 25, 2007
    Location:
    New England
    #17
    Wait a minute your making sense, stop that now. Merry Christmas to all
     
  18. dacreativeguy macrumors 68020

    Joined:
    Jan 27, 2007
    #18
    If you are so concerned about returning something you haven't even received yet, why did you buy it in the first place?
     
  19. Cave Man, Dec 25, 2016
    Last edited: Dec 25, 2016

    Cave Man macrumors 604

    Cave Man

    Joined:
    Feb 12, 2007
    Location:
    Neander Valley, Germany; just outside Duesseldorf
    #19
    Used to buy from B&H on a regular basis but haven't in recent years because of their history of discrimination against employees.
     
  20. Aurora823 macrumors newbie

    Joined:
    Nov 16, 2018
    #20
    Yea...wish I had read that more :/ Mine was defective unfortunately but they will only give me an exchange no refund. I’m afraid the next one will have an issue too :/ I was hoping they would hold the amount of money as store credit so I could purchase a different laptop in the future but nope...Ugh...
     
  21. madrich, Dec 6, 2018
    Last edited: Dec 7, 2018

    madrich macrumors 6502

    madrich

    Joined:
    Feb 19, 2012
    Location:
    World Class City of Chicago
    #21
    From B&H:

    Important Message Regarding Sales Tax
    As you may know, based on a June 2018 U.S. Supreme Court ruling, Your State is now requiring out of state sellers to collect sales tax. As a result, B&H will begin to collect sales tax on shipments to Your State On October 12th. All reputable retailers are complying with the new laws and collecting sales tax.

    All of us at B&H thank you for the opportunity to serve you and look forward to continuing to provide you the very best in creative technology – photo, video, audio, computers, and more. We encourage you to take advantage of all we offer at www.bandh.com, including our team of experts available by phone, chat, or email to help with your technology questions; the most extensive product information available in the industry; and of course, always the best value. We pride ourselves on having what you want, when you want it – we stock the broadest assortment of technology in the industry.
     
  22. burgman macrumors 68000

    burgman

    Joined:
    Sep 24, 2013
    #22
    Yup reading the fine print everywhere, good life lesson.
     

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