You won't get the same service from B&H you get from Apple.
I will not purchase hardware from B&H again.
I have to call out this first line. I've ordered a bunch of stuff from B&H over the years, including a new Haswell MBP within the last week, and I've been very positively impressed with their "service." The one time I had to call them they were friendly, they ship quickly, their prices are good, they offer BTO configurations (a rarity from Apple resellers), etc.
I thinkor hopethat what you meant to say is that they don't have the same
return policy as Apple. And it would be silly for them to expect that they would. They're a relatively small shop. Unlike Apple, they don't have a pipeline dedicated to converting open-box products into refurbished products that can be resold. They are operating as a middle man.
Why any of this is a reason not to shop at B&H is beyond me. Why you chose to buy a computer that was due for a refresh is also beyond me. You opened a computer, used it, saw something better, and want the retailer to eat the cost on that? Given the it's only in the last couple years Apple removed its 10% restocking fee, that's a rather silly and unrealistic expectation.
Given the prices, bundled add-ons free of charge, and tax implications, B&H is an excellent choice. I just wish they were a ShopDiscover retailer.
