do they have the same return policy as apple? satisfaction guaranteed within 14 days
Read their return policy. The short answer for computers is only if completely unopened or defective. No buy & try.
bad screen quality is probably deemed a subjective defect too.
yikes, glad I went the apple direct refurb route
but I luvvvvvv BH in general (for lenses, etc)
It is my understanding that even if B&H will not take back a machine that has been opened and used and does not exhibit frank defects, that it is still possible to actually send the computer in to Apple and receive a full refund from them.
It is my understanding that even if B&H will not take back a machine that has been opened and used and does not exhibit frank defects, that it is still possible to actually send the computer in to Apple and receive a full refund from them.
do they have the same return policy as apple? satisfaction guaranteed within 14 days
No Return/Exchange on the following:
- TVs, combos and monitors 37" and larger once any of the packaging has been opened.
- Computers and Computer Software, once any of the manufacturer's packaging has been opened.
Please double check that. I do not believe Apple will do that.
He's correct, Apple will.
It was in a post or two somewhere on here that I saw it, actually.....and, yes, may very well not be accurate. Certainly it would behoove a prospective buyer to check things out very thoroughly first! ETA: just saw the post from dyt1983 verifying what I had mentioned.
B&H has the policy they do in order to discourage people from buying-and-trying -- especially over and over again. Sure, if there is a definitely documentable flaw in the machine B&H wouldn't refuse to work with that situation but this way they are not having to deal with everyone who buys a new computer and decides that the screen isn't just absolutely perfect or that there is some other flaw (possibly very minute and pretty much indiscernible) which might not even affect the operation of the device at all and then promptly attempts to return it......
Whatever. In the end the buyer does take a risk but so does the seller when it comes to all of this electronic stuff.
Only items that have been purchased directly from Apple, either through the Apple Online Store or at an Apple Retail Store, can be returned to Apple.
So yes, Apple should accept a return if B&H doesn't.[...]If the authorized reseller won't accept the Hardware Product return, Apple will accept the return under the following circumstances:
You contact Apple to request the Apple product return within 14 days of the purchase. AC_RightofReturn@apple.com
You purchased the Apple product from an Apple authorized reseller in the United States or Canada and the reseller refused to accept the Apple product return.
[...]
That's the return policies for the Apple Store. (Note "store.apple.com" in the URL.)
If you don't buy it from the Apple Store, this does not apply. I suggest you look on the site for sales policies governing purchases from Authorized Resellers.
No, you don't. It has nothing to do with returns to Apple, it has to do with returns to the Apple Store (see previous comment).
I really fail to understand why so many people on MR have a problem understanding the Apple Store is a separate entity from Apple and from Authorized Resellers.
Edit: Hey, look at that. Apple (the company) doesn't accept returns from the Apple Store, as shown on the AD return form. You need to return it to the Apple Store (B&M or online).
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Here's the return policy for authorized resellers:
https://www.apple.com/legal/sales-support/sales-policies/reseller.html
So yes, Apple should accept a return if B&H doesn't.
Does anybody know anything about education discounts at B&H? It seems to be a bit of a hassle to set up and I can't really find any specifics on discounts.