iPhone X Back Slightly Popped Out

Ricky Smith

macrumors regular
Original poster
Jan 28, 2006
219
0
Boston, MA
So I've got an iPhone X that had some fall damage, the device checked out all of Apples Diagnostic tests however since the back of it on one side now has a slight gap between the frame and the back. So because of this apple wants to replace the whole phone even though it passed all of the diagnostics.

Is there a way for me to reseat the back with the frame? It's only on one side. I have a screen replacement setup with my carriers insurance but I'd prefer for them to not also say well we're going to replace the whole thing at a significantly higher cost. The device is still powered on but you can no longer see much of anything on the screen as it keeps flashing green. However you can slightly makeout the flashlight button in the bottom left and activate / deactivate the flashlight so the units definitely booted up into iOS and as I said passed all the diagnostics. But of course (and partially accurate) Apple says they'll only do a full replacement "because there could be issues down the road". But at this point I don't have the resources to pay apples cost for a replacement iPhone X and I'd prefer to also not have to do the insurance cost of replacement. I don't really care if it's fully watertight. Eventually this thing will get replaced with a newer model. But I just want to get a few more months of life out of it especially since it's the freaking X and the insane cost of it.

I've got spludgers and all sorts of tool kits for doing repairs, however I'm not sure how the back of the phone separates from the frame and if it's even possible to convince it to sit flush again.
 

JPack

macrumors 601
Mar 27, 2017
4,759
7,096
The glass is glued to the mid-frame. If there's a gap, the mid-frame may be bent.
 
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AppleHaterLover

macrumors 68000
Jun 15, 2018
1,959
1,956
Yeah, the back glass is glued with some pretty strong adhesive. If it’s popping out, the entire phone is probably bent. Apple won’t touch it for good reasons.

You can try having just the screen replaced by an indie tech. It won’t be quite OEM but could do the trick.
 

Ricky Smith

macrumors regular
Original poster
Jan 28, 2006
219
0
Boston, MA
Yeah, the back glass is glued with some pretty strong adhesive. If it’s popping out, the entire phone is probably bent. Apple won’t touch it for good reasons.

You can try having just the screen replaced by an indie tech. It won’t be quite OEM but could do the trick.
I wonder if the provider insurance rep that's coming to replace it will still do the screen replacement or if they're also required to do a replacement.

Then I have to ask myself if I want to just go for the insurance replacement and end up loosing my video footage thats still in my third party shooting app (used for the handheld stablizer Zhiyun) but theoretically at least have my icloud backed up media or just order a screen and do a replacement myself and keep the bent frame.

Both ending up costing me roughly the same and waiting possibly for either; as I'm not sure how they handle the replacement if I end up having to get one through them. Because they said next day screen replacement, however their first appointment was 3 days away (Tuesday is when it broke, Friday is when my appointment is). So then I wonder if their techs just happen to have replacements or if then ill need to wait for them to mail me a replacement.
 

Ricky Smith

macrumors regular
Original poster
Jan 28, 2006
219
0
Boston, MA
Alright well so sure enough the phone screen was replaced by them which was great because at least I know all my data and stuff is there and I can make sure it's all fully backed up even inside the third party video apps. However even though it fully passed everything from the Apple Store diagnostics after booting it up it was getting stuck at the PIN code and would lock up for 5 minutes and then springboard or whatever it's called would just relaunch it would quit back to a black screen with spinning circle for a few seconds.

So it wasn't as if the whole phone had crashed. However would never get past that screen until finally it went into attempting data recovery. It did finally boot up and this time using my pin worked. I was able to re-setup face ID and the cameras are working. All seems great except Cellular just says Error in Settings and An update is required to use cellular data on this iPhone shows up.

When rebooting it also pops up with that error after a few seconds and where the cell strength would be it has a ! in a triangle. I tried;
-resetting network settings
-it's running the latest iOS.
-tried removing and reinserting the SIM card.

WiFi Works great along with every other aspect as far as I can tell so far with the phone. Except LTE / Cellular, any other ideas for what could be done to test to see for sure if it's a hardware issue? I'd prefer to not have to get the whole phone replaced but at least for now it's working with WiFi.

I'm sure one of the most obvious steps would be to try a factory reset, however I'm also worried that if I factory reset it I wont be able to reactivate it? Or will I still be able to over WiFi even with a screwed up cellular connection?
 

WB2Colorado

macrumors regular
Aug 1, 2008
245
120
Durango, Colorado
Sounds like you need to just replace that phone dude. It’s clearly messed up and there’s no telling how long it will last before it just completely dies.
 

now i see it

macrumors 601
Jan 2, 2002
4,130
8,149
The phone is toast. It will never be reliable or work properly again. Face the reality: it needs to be replaced
 

JPack

macrumors 601
Mar 27, 2017
4,759
7,096
Dropping the phone will often tear the soldered connections inside the phone.

Apple diagnostics are very superficial. They're not going to tell you much without a board level test.
 

Ricky Smith

macrumors regular
Original poster
Jan 28, 2006
219
0
Boston, MA
Well I've been running a local itunes backup to make sure everything is off it. At the very least im glad to be able to back it up and not have just had it replaced straight away. It was backed up to icloud supposedly since i have the 2tb plan but I didn't want to risk it. So I'm doing a local backup and get it replaced.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
30,614
30,891
Well I've been running a local itunes backup to make sure everything is off it. At the very least im glad to be able to back it up and not have just had it replaced straight away. It was backed up to icloud supposedly since i have the 2tb plan but I didn't want to risk it. So I'm doing a local backup and get it replaced.
In one of your previous posts, you mentioned how the iPhone went back to a ‘black screen’ (Or a re-booted cycled display) after you couldn’t get past the pin code, that’s completely indicative of a failing logic board. I know you’re having the phone replaced, but that’s exactly what that means, if the phone tries to reboot on you at that point in the process.
 

Ricky Smith

macrumors regular
Original poster
Jan 28, 2006
219
0
Boston, MA
In one of your previous posts, you mentioned how the iPhone went back to a ‘black screen’ (Or a re-booted cycled display) after you couldn’t get past the pin code, that’s completely indicative of a failing logic board. I know you’re having the phone replaced, but that’s exactly what that means, if the phone tries to reboot on you at that point in the process.

After it finished its recovery the phone has been running solid and not crashing. But unfortunately the cell service definitely doesn't work and it chugs through battery extremely fast. So i have to look at my options